Hotel is easy to be tracked for outsiders, thanks to its strategic location in ranjit nagar and next door to Holiday Inn. However, reasonably pathetic is staff attitude and comparingly over priced room tarriff and meals. Right from reception to room service, either everything is delayed and a chaos or no service and blame games only. And the worst situation happens when you fall trap to no service of car clean despite assurances since 2 days. Finally when someone somehow does it at the time of departure, whole hotel is most eager to grab the tip to such misery that they even knock on car gates and are vocal enough to demand it as their willful right. Enter their restaurant to have buffet breakfast and then the attending manager starts staring at you during meals, as if trying to imply as if whatever we have already eaten was worth of what we paid for buffet and now they are doing charity on us.
The hotel rooms are spacious..we got our rooms upgraded to suite by the hotel staff..it's an old property with spacious parking space.. breakfast is average..the only thing which we disliked was a peculiar smell in both our rooms.. otherwise the hotel is good and staff is polite and helpful
When my husband and I arrived at the hotel and got our room it seemed OK if a bit run down. We left for a few hours to do some sightseeing. Upon our return we noticed a STRONG fragrance in the hallways like very cheap air freshener. The hotel had turned on fragrance diffusers next to the elevator on each floor. Our room was directly next to the elevator and had FILLED with this scent. We stayed in our room for about five minutes and decided there was no way we could stay an entire night with such a strong fragrance. We could practically taste it in our mouths. We asked the front desk to switch rooms and thankfully they were able to move us to a different part of the building. The room we were given smelled very musty and the walls looked like they had water damage that had been painted over and we could still smell the fragrance diffusers. We decided to leave and stay at a different hotel which was a great idea.
I booked a room in this hotel on 13th March. When I switch on the TV then I get to know that their is not even a single sports channel they have. Then I requested the hotel staff 5-6 time to play a single sports channel where I can see cricket match between India & Australia. Even I request them to charge for this. But even after 4-5 hours they didn't revert me and finally when I went to reception they refuse to play cricket match.
Pathetic service I even seen !
Such a warm and welcoming staff! Amazing food especially the big display of the breakfast! Yummm! Well maintained clean and fresh rooms! Our room was up to the mark and really nice! they even have a nice gym and swimming pool! Perfect for relaxation !