average service, average breakfast, dinner in hotel restaurant below average, poor card selection, restricted wine selection (only big bottles). Room was cold and no possibility for heating. Internet connection average
Stayed here for a conference. Rooms have beautiful lake side views. B fast spread was excellent. Reception was very helpful. Located very far away from the main city of Belo. A cab from the hotel to the shopping mall costs around R$70. Be sure to ask the cabbie for a discount. Book Uber if possible rather than a local cab. Wi fi not very strong in the room.
The hotel is great. I use hotels around the world. This is a great hotel in location and infrastructure. But the check in, check out, and door are the worst I saw in my live. It was two times. In one the attendant say me bad names as I asked for a late check out to 2 PM, I gave the key, she denied, but did not give me the key for the approved one our check out. In the second time at 1 PM the reception supervisor told me that at 2 PM probably the room maybe be available. In the morning they tried to bill me two breakfasts. I never use hotel breakfast.
I've stayed in this hotel many times throughout the years. The rooms are big, there's cable TV and it's usually clean. But I keep having problems with the service. The staff is not well trained. Last time (a week ago) I waited more than one hour for a pizza. The telephone didn't work. The TV remote control wasn't in the room. Small things like that should not happen when you are paying more than 300 reais for a night. Breakfast lacks quality too. The cereals were old and so was the bread. Lastly, it is not a good option if you need a place in the city. It is 30km from downtown.
You can sleep very well, people attending are great, but they are not cleaning well the room like before (former Ceasar Business), especially the bathroom. Another issue was the plates from the room service stayed for more than 24 hours outside the room. They are probably adapting after Mercure assume the hotel. The food in the restaurant is too expensive for the quality when we compare with different options in the neighborhood. Excellent attention from Maya, one of the ladies at the reception.