We were expecting a much better place, considering Mercure hotel is part of Accord hotels and higher category than Novotel, for example. We stayed there for three nights and I would mention:
- Good things:
Comfortable and spacious rooms (but quite old bathrooms).
The breakfast was just ok.
- Things to improve:
There was a problem with the online reservation and I sent to the hotel an e-mail informing them. They replied three days later (after sending a reminder...) and confirmed the reservation had been updated. My husband phoned the day before arriving and nothing had been modified...
The hotel itself is a little bit dated.
No towels in the pool area
Very bad service at the pool area (it took nearly half an hour to get a couple of drinks). Very poor toiletries (only ONE small shower gel, shampoo and body lotion for THREE people).
Two towels for three people.
There are not so many accommodation options in Manaus, but not sure if I'd recommend this hotel.
Two stays in February 2019, two nights each stay, RM 1102 & 1003. Both rooms similar. Quiet, limited street noise, clean, everything worked as expected, room safe, air con, plenty of hot water, free storage of my luggage for 10 days, above average breakfast, small bar in lobby, receptionists all spoke some English, roof top pool, hot tub inoperative, small gym, two blocks from very nice, modern four level shopping mall with food court & restaurants, safe neighborhood. It’s a basic hotel, not fancy. Good value for the money.
Only negative: Hall lighting is on motion detectors. When I stepped out of elevator on 11th floor, everything is dark until I waved my arms around to trigger the motion detectors. Also seems to be some unfinished construction work on both 10th & 11th floors. When I exited the elevators (in darkness) then the lights do come on, I was faced with plywood walls & wires. Floors were fine, but kind of an unusual experience.
Yes I would return. Good value. Good location reference shopping mall.
I loved my room - I was travelling for work and it had a huge desk! The bathroom was fine, shower a bit dated but it worked well. I didn't look at the pool because the only afternoon I had spare was the afternoon I arrived and I was told that the pool was undergoing maintenance. The hotel wifi luckily worked well enough that afternoon for me to get on with work, but it was very patchy during my stay. The breakfast was enough for someone that only wants some fruit, coffee, pastries (just fine for me) but if you like a larger breakfast this will disappoint. The staff were struggling to clear tables and keep clean plates and cups stocked up. I had room service (dessert and tea) one night and wasn't impressed - most things on the menu weren't available and when I asked for a little milk for the tea I was charged almost double the cost of the tea. So, if you are just looking for a place to sleep and wash in Manaus this is fine. Don't bother with room service (there's a shopping mall with plenty of places to eat just down the road if you don't want to go far).
Recently stayed at Mercure and enjoyed the time there. Very nice hotel, clean rooms and good views of the city, rooftop pool, and a great shopping mall nearby. Close to the airport and port. Would recommend
I have stayed in the hotel for five nights. Clean, nice breakfast (with live music on Saturday and Sunday) and good wi-fi, small pool on the roof. The hotel is situated outside the city center, but easy to reach by bus or taxi. It took me about half an hour to walk to Teatro Amazonas.
The staff at the reception was very friendly, two of them even spoke french. They booked tours and were very helpful, especially James George, who did it always with a smile.