I stayed in the hotel on December 04-07, 2019, and here's what I can say about my great experience:
1. Location - ⭐⭐⭐⭐⭐
My usual main purpose in booking a particular hotel, above everything else, is one where it is strategically located near all the tourist areas that I wanted to go to. My four main destinations on this trip are Petronas Twin Towers, Batu Caves in Selangor, Masjid Putra in Putrajaya, and Masjid Jamek in the city center. Petronas Twin Towers is a 15-minute walk from the hotel, Selangor is a 20-minute drive towards the north of Kuala Lumpur, Putrajaya is 30 minutes away from the south, and Masjid Jamek is a 15-minute drive to the west. These landmarks make Somerset Hotel in Jalan Ampang the central location and it's no doubt my perfect spot!
2. Comfort and Cleanliness - ⭐⭐⭐⭐⭐
I couldn't be happier seeing my room transform from a total state of disorder to a complete makeover as neat as a pin when I come back home at night. It always feels like the first day whenever I enter the door as everything is back in place, that you just want to lay down, rest, and forget all the worries in life. It doesn't feel like a hotel room, it's a place of bliss!
3. Customer Service - ⭐⭐⭐⭐⭐
There's nothing more a guest can look forward to whenever he stays in a hotel than getting the kind of feeling like he is the most important person that has ever stepped into the property. Although it's a little awkward sometimes, but every time you are seen walking in the lobby, almost all hotel staff you meet along the way greet you untiringly. And on my last day, I asked one of the front desk officers to scan a document for me and save it on my flash disk. She said however that she'll email me the scanned copy instead (which then I realized that external devices are high risk for security) and before I could even reach my room, my phone buzzed and the email has already arrived. I know these are just little things for some but I consider them service deluxe!
4. Safety and Security - ⭐⭐⭐
There was an instance where my keycard suddenly doesn't work and it wouldn't open the door. I noticed the housekeeping cart parked in the adjacent room and I realized that the room attendant has all-access keycards so she may be able to help me unlock my door. I immediately called her attention and asked for help. To my surprise, however, the room attendant swiped her card at my door right away and even propped the door open until I was able to get in. I was very thankful but I was stunned at the same time. I was under the impression that she was supposed to (1) verify if I really am the guest booked in that room, or (2) confirm my room number just to check if I really am attempting to open the correct door. What if I'm not really a guest in the hotel and I only found the keycard somewhere? What if I have mistaken the wrong room as mine and she let me in? What if it's someone else and it wasn't me? I guess it's not really a big issue but after that incident, I felt that my security is a bit compromised. I still feel safe in the hotel, however, but being a foreigner, I know it is my utmost responsibility to always be cautious and take extra care of not just my belongings but myself, most importantly.
5. Amenities - ⭐⭐⭐⭐⭐
It's so far the first hotel that I have stayed in where all the features and amenities that I have been expecting to have are all in it without having to request for them. In fact, what the hotel has is more than what I needed and it totally exceeded my expectation. There's nothing more that I could've asked for, as they are all readily available. It's too bad that I didn't get to stay longer to enjoy all these.
OVERALL RATING - ⭐⭐⭐⭐⭐
Somerset Hotel in Jalan Ampang is what I would consider the best hotel that I have ever stayed in, so far. My stay was a delight and I was extremely satisfied. The security issue may not be a big deal and I considered it as an isolated issue. When I come back to Kuala Lumpur again in the future, no doubt, Somerset Hotel would be on top of my list to be my temporary home!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC