All You Need to Know About the Rooms
at Somerset Kuala Lumpur
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Room/Suite (434)
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Guests1 room, 2 adults, 0 children
US$44
Free cancellation until 01/05/21
US$44
Free cancellation until 01/05/21
US$41
Free cancellation until 30/04/21
Trip.comUS$44
Booking.comUS$44
getaroom.comUS$47
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Room review highlights
Everything is perfect. Big, Modern & Clean Room. Friendly staff, pool for adult & kids, location very near to Kampung Baru...
... minutes. Parking fees per entry RM10, Anything is good, room is clean, staff are frendly and helpful. Lift service...
Stay one night at the Deluxe One-Bedroom Apartment. Check-in process is very easy and fast. The place is clean and spacious. I...
Most popular question about the rooms
Bathtub available in deluxe one bedroom apartment?
Answer from krazy_kolyn
Jul 2017 |
Featured room amenities
See all room amenities (22)
Reviews that mention rooms
Write a reviewEverything is perfect. Big, Modern & Clean Room. Friendly staff, pool for adult & kids, location very near to Kampung Baru (places to eat). The only downside is breakfast. No buffet just pre packed. The menu is so simple. Bread and meehun.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Peak hour to check in, must be waiting for 15-35 minutes.
Parking fees per entry RM10,
Anything is good, room is clean, staff are frendly and helpful.
Lift service faster, must be card access to use it.
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Helpful
Stay one night at the Deluxe One-Bedroom Apartment. Check-in process is very easy and fast. The place is clean and spacious. I like the kitchen where it is equipped with microwave, induction cooker, washing machine and utensils. Due to the COVID restriction, to use the swimming pool and gymnasium, required to make booking at the reception. Overnight parking will be charged RM10,
and daily parking is RM5 per entry.
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 4 weeks ago
Dear michelleoct520, Thank you for taking the time to share your stay experience at Somerset Kuala Lumpur! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Warmest Regards, Atira Lyani ROSLI | Asst Manager Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
I stayed in the hotel on December 04-07, 2019, and here's what I can say about my great experience:
1. Location - ⭐⭐⭐⭐⭐
My usual main purpose in booking a particular hotel, above everything else, is one where it is strategically located near all the tourist areas that I wanted to go to. My four main destinations on this trip are Petronas Twin Towers, Batu Caves in Selangor, Masjid Putra in Putrajaya, and Masjid Jamek in the city center. Petronas Twin Towers is a 15-minute walk from the hotel, Selangor is a 20-minute drive towards the north of Kuala Lumpur, Putrajaya is 30 minutes away from the south, and Masjid Jamek is a 15-minute drive to the west. These landmarks make Somerset Hotel in Jalan Ampang the central location and it's no doubt my perfect spot!
2. Comfort and Cleanliness - ⭐⭐⭐⭐⭐
I couldn't be happier seeing my room transform from a total state of disorder to a complete makeover as neat as a pin when I come back home at night. It always feels like the first day whenever I enter the door as everything is back in place, that you just want to lay down, rest, and forget all the worries in life. It doesn't feel like a hotel room, it's a place of bliss!
3. Customer Service - ⭐⭐⭐⭐⭐
There's nothing more a guest can look forward to whenever he stays in a hotel than getting the kind of feeling like he is the most important person that has ever stepped into the property. Although it's a little awkward sometimes, but every time you are seen walking in the lobby, almost all hotel staff you meet along the way greet you untiringly. And on my last day, I asked one of the front desk officers to scan a document for me and save it on my flash disk. She said however that she'll email me the scanned copy instead (which then I realized that external devices are high risk for security) and before I could even reach my room, my phone buzzed and the email has already arrived. I know these are just little things for some but I consider them service deluxe!
4. Safety and Security - ⭐⭐⭐
There was an instance where my keycard suddenly doesn't work and it wouldn't open the door. I noticed the housekeeping cart parked in the adjacent room and I realized that the room attendant has all-access keycards so she may be able to help me unlock my door. I immediately called her attention and asked for help. To my surprise, however, the room attendant swiped her card at my door right away and even propped the door open until I was able to get in. I was very thankful but I was stunned at the same time. I was under the impression that she was supposed to (1) verify if I really am the guest booked in that room, or (2) confirm my room number just to check if I really am attempting to open the correct door. What if I'm not really a guest in the hotel and I only found the keycard somewhere? What if I have mistaken the wrong room as mine and she let me in? What if it's someone else and it wasn't me? I guess it's not really a big issue but after that incident, I felt that my security is a bit compromised. I still feel safe in the hotel, however, but being a foreigner, I know it is my utmost responsibility to always be cautious and take extra care of not just my belongings but myself, most importantly.
5. Amenities - ⭐⭐⭐⭐⭐
It's so far the first hotel that I have stayed in where all the features and amenities that I have been expecting to have are all in it without having to request for them. In fact, what the hotel has is more than what I needed and it totally exceeded my expectation. There's nothing more that I could've asked for, as they are all readily available. It's too bad that I didn't get to stay longer to enjoy all these.
OVERALL RATING - ⭐⭐⭐⭐⭐
Somerset Hotel in Jalan Ampang is what I would consider the best hotel that I have ever stayed in, so far. My stay was a delight and I was extremely satisfied. The security issue may not be a big deal and I considered it as an isolated issue. When I come back to Kuala Lumpur again in the future, no doubt, Somerset Hotel would be on top of my list to be my temporary home!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Properties are very good. Just need to improvise on room readiness. Understand new year a lot of guest coming, but management need do some improvement to avoid any delay during check in. I was delay to check in around 4 hours to waiting for make up room. Thanks
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 11 Jan 2021
Dear Azrulzakaria9108, Thank you for taking the time to review our property during your recent stay with us. We truly appreciate feedback from all our valued guests as it provides us the opportunity to gauge our overall service delivery, standards and products. We deeply regret that our services did not reflect the quality that we strive for. We are truly sorry that this has resulted in a less than expected trip for you. We hope that you would give us another opportunity to show you our true Malaysian Hospitality should you wish to return to stay with us again. Kind regards Lily Bilong - Guest Service Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Questions & answers about the rooms
Noorain S asked a question Jul 2017
Answer from UtkarshAjayShah
Jan 2017 |
Sir, 3 Bedroom apartment has 1 Master bedroom and 2 rooms. Hence Master bathroom has 1 attached bathroom (including bath tub) and there is one more bathroom without the bath tub (only head shower And toilet). So 2 bathrooms for a 3 bedroom apartment.
Answer from LeighFitz
Apr 2016 |
Smoking on request. Enjoy your stay. They are very professional and so helpful if you have a concern.
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