I’ve been to Moscow several times before, so am highly critical with this review comparing here to other properties.
I would NOT stay at this Hostel again, there were too many negatives.
We arrived on an overnight train from Saint Petersburg and arrived early before the room was ready. This wasn’t a problem, so we made ourselves comfortable in the common room in front of the TV. We were soon relocated because management were offended by us sitting there. We relocated without drama.
We were then told our room would be ready in an hour, we were delighted. The receptionist imposed a half day rate for us to move into our room early, severely reprimanding us that they have a strict check in time of 2pm!!!!!
We paid. We moved in. We were then asked for 500 roubles for a key card for entry. We asked for 2 if possible, but this was denied.
Really tired and wanting to crash, we then had to sign a 16, “rules and regulations of the hostel” form. (One signature beside every paragraph with the fine clearly defined) We obliged. We asked if we could have a few hours to change money to pay our account.
(We were there for 5 days but this was frowned upon heavily!!)
We then enquired about towels, “No they are for rent only, none supplied”
THIS IS THE ONLY HOSTEL IN 2 MONTHS OF TRAVELLING Europe and Russia THAT DIDN’T SUPPLY TOWELS.
The few times we had any contact with reception throughout our stay with a specific problem or question, we were treated extremely poorly. The receptionists were blunt, unhelpful, unfriendly and not once did we see a smiling face throughout our stay.
Not one day that we left the hostel or returned did any of the receptionists acknowledge our presence. (And with the entrance/exit door right in front of them we found this unamusing.)
On departure, our 500 roubles was not refunded until an inspection was done of the room for damage!!!!!!!! WE ARE 2 x 65-YEAR-OLD WOMEN!!!!!!!!! FOR GOODNESS SAKE
The Hostel is small, but very well laid out. The kitchenette, just an electric jug and microwave, is in the centre with dorms down one side and privates down the other. We believe there are family rooms upstairs but we didn’t venture up there.
We had a private room which was small but very comfortable with air- conditioning. With the exception of the entire room shaking every time a train passed under the building, and the courtyard, our room looked onto, being noisy at night with lots of intoxicated hipsters, our room was comfortable and we got a brilliant sleep on the very firm bed.
The position from Arbatskaya railway station to the Hostel is great (just a 10 minute walk across the road- down the stairs and under the intersection to the start of the Arbat) The Hostel is at the Kremlin end of the Arbat next door to Mesopotamia Restaurant on the first floor.
The bathroom was extremely clean during our stay and cleaned regularly. Shower soap and shampoo were supplied
I have never stayed in such a cold Hostel in terms of attitude of staff towards guests.
The sanctions imposed here were truly ridiculous.
I heard a guy departing one morning begging forgiveness for breaking one of the rules to which the receptionist was barking how she would lose her job.
This REALLY makes you want to return!!!
Having come from the Best Hostel in the World in St Petersburg to here, it was quite a shock for both of us.
There is a myriad of good Hostels in Moscow. Sadly, this one won’t be seeing us again.
We were very surprised there wasn’t a baggage holding fee when we departed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC