My family checked in to this hotel last March 30, 2019. We arrived around 7pm and started sorting our rooms out since we were so tired from our flight, by the way we flew from Cebu to Manila and went straight to Baguio. Upon check in, there were a corporate event happening in the dining. We did not mind the event, all we wanted to do is to go to our rooms and have a rest. Unfortunately, all of the guests from the event were also checked in into the same hotel and some had same floor as us while the others were upstairs. At around 10pm, the guests were started drinking outside their rooms which was just next to our room and started screaming and yelling with each other. I called the reception about the noise however, the following night, it was a repeat of that unfavourable situation from the other night, the guests from that event were drinking outside our room and this time, they were running, screaming, yelling and swearing. It was very inappropriate as we had 5 kids with us who can hear those filthy words. Again, I complained to the reception and checked out in the hotel. This hotel is not family friendly at all. It looked good on the pictures and website, which I was deceived but not good to stay with, especially for a family holiday. I would not recommend this hotel at all. We also had some horror experience which was tolerable on top of those bad ones.
Overall, bad experience, the management did not properly handled the situation. It was horrible! I travelled around Philippines and overseas and i have never experienced like this before!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC