Date of stay: July 2019Trip type: Travelled on business
I checked in yesterday and they have a problem with internet for the whole day so i am unable to done my work. And for today they only replaced one towel in my room. I called to the reception staff asking for towel, she said okay. After 5 minutes, a guy from reception give a call and mention they don’t have stock for the towel!! How can it be?? I called back to the reception, a lady pick up my call and she said okay she will send it up. Thanks to her. So the question here, what is happening with that guy actually??? 1st there is no internet connection on the first day, lucky the second day it back to normal. 2nd you guys didn’t replace two towel in the room, 3rd you mention that you dont have enough stock for towel while you only gave me one towel?? And that lady manage to provide me the towel. Please bring your own towel if you wanna stay here. Overall facilities is okay. The lobby is nice and clean. Just need enough training for the certain staff here. Treat your guest with fairway and we will comeback.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Caringdepalma, Manager at De Palma Hotel Shah Alam
Responded 23 Jul 2019
Dear Ms Nornadiashahar, Greetings from De Palma Hotel Shah Alam! Thank you for your feedback of 21 Jul 2019, providing us your comments on the hotel during your recent stay with us. We have taken note of your comments and actions have been taken with the Housekeeping & Front Office departments to improve the areas mentioned by you. Once again, thank you for the feedback and we look forward to be of service to you in the near future. Warmest regards, The Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC