I stayed for on a business for 12 nights in total.
Facility is quite outdated and room temperature is low even though setting was maximum.
Hotel kindly provided an electric heater upon my request. However, the language of the receptionist was impolite and lacking respect to the guest.
And then I wrote a letter of complaint to the manager.
He never replied until I checked out a week later.
Staff in general are polite and helpful, it is a real shame this man damaged the reputation.
I will never ever come back to this hotel.
Only good thing is skilled therapist in a refresh room.
I enjoyed her amazing treatment 3 times during my stay.
Had a relaxing stay at Kushiro Prince Hotel. The views from the upper floors looking out to the sea were spectacular especially at sunset. Easy access from Kushiro airport with a bus stop right outside the hotel. Easy walking distance to attractions nearby such as Fisherman’s Wharf, Kushiro Art Gallery and the Children’s Museum. It’s an older hotel, so the room decor is looking a bit tired in some areas. Some of the reception staff were great and the cleaners were lovely. The souvenir/convenience shop staff let down our experience of the hotel. Extremely unusual to feel like we were an inconvenience in a Japanese shop after spending about ¥15000 on souvenirs. We avoided the shop after that. Overall a good base to visit Kushiro and surrounding areas.
Stayed in this hotel for 3 nights in mid August.
Location: about 10 min walk from JR Kushiro Station, 60 min by bus from Kushiro airport. The bus from the airport stops right in front of the hotel, so that was very convenient.
Room: stayed in a twin room. Carpet is old and stained. Room size is fine for 2 persons. Outdated furnishings and bathroom/sink area. Aircon control only L/M/H, no temperature control, but small window on the side opens for fresh air. Beds with hard spring mattresses, which were fine. In all, everything was a bit outdated, carpet and wallpaper (peeling, stained, scratched) need refurbishing.
Bathroom: ok sized bathtub, but the shower head is ridiculous. Water only comes out from the edge of the shower head providing a sprinkle at best. Again, needs to be updated.
Breakfast: Japanese cuisine mainly, with some options for western style breakfast, such as runny scrambled eggs or mushy sausages. Japanese cuisine had not as much choice as advertised or documented in photographs. View from the 17th floor dining hall of the city and the bay area, but not exactly picturesque.
Miscellaneous: room amenities could be better (amenities for only 1 person in a twin room occupied by 2 people.) Lobby convenience/gift shop has good selection of Hokkaido gifts. Staff was fine, though the overall atmosphere was a bit dark/sleepy/dull.
Aircon seems non existent. Temperature in the room was much warmer than outside. No use adjusting as it didnt work. The hotel staffcan only open the small little window to let the cold air in. Still warm in the room. No free mineral water. There is a kettle with free satchets of tea. No coffee.
The hotel is located right next to the city hall of Kushiro. It is convenient to visit Kushiro's Fishermen's Wharf and the art museum.
It clearly shows sings of age; carpets, walls, equipment, etc. The room size is slightly larger than Prince Hotels in bigger cities.
The breakfast is offered at its top floor which commands almost 360 degrees of view, but Kushiro doesn't have much to show even from the top floor, unless a cruseship is in town.