On 30/9 a group of 9 of us arrived at around 7 pm. To our surprise the rooms were not ready. Our agent booked 5 deluxe rooms for 2 nights. Before we could go into our room after waiting for some time a lady brought dinner menu with only 2 choice, 2 dish with chicken and 2 with egg. No choice we ordered and the food came after almost 2 hours plus.
Next when we went to the rooms, Omg, flies and mosquitoes everywhere, smelly rooms, stinky blankets, NO WIFI, no towels, soaps,tissues, no hot water, no lights in the bathroom, tv not functioning. WORST of all no one at the reception to help us to sort out things. When our agent asked us to check out this property on website, all looked good, in real it’s horrible.
False information on facilities provided. NOT as published. Our agent tried calling but no response as there was no one at the reception.
We somehow struggled and put up one night. Checked out next morning without breakfast as their breakfast are after 9am.
Never would recommend this place at all. One and only Horrible hotel I hv come across in my life.
We were a family of 9 from Malaysia. We decided to take a trip to Ooty from Coimbatore. After searching, we found silent valley, from the website, it all look beautiful thus we decided to book. But I wish I didn't. It was disappointing as hell. Nothing like what's shown on the website.
Upon reaching the hotel at about 7pm, it's was a horror. Firstly, there was no signs of saying which is the reception area, then once found, the reception area was empty. Waited 15 mins, nobody came, walked around, found
some kids, asked them only to be told that there are people in the kitchen.Once at the reception, we requested for WiFi as we all wanted to inform our families back home, only to be told that there is NO WiFi but it damn well states in the website that WiFi is available. We were annoyed but fine, we have roaming, we left it. we showed our Agoda booking details, we got our rooms.
Before anyone of us were allowed to go in to the room, a lady comes up to us outside the reception areas, handing a hand written menu with just 5 options to choose from for dinner. It was crap but we were tired, hungry, sleepy and angry thus we just ordered. Then they told us that food would only be available at 9pm.
They led us to our rooms, the moment he opened the door, my first instinct was like WTF ?! The rooms had stale smell to it like nobody has stayed in there, the smell from the cupboard, OMFG, it's like a dead rat has died in there. There was no hot water kettle, glasses, the comforter was so thin(as a hotel, you know the weather in ooty), no towels, the bathroom had fungus on the walls, there was a dead plant in the room that was a place that attracted mosquitos. The moment we moved it out, the room was filled with mosquitos. Thr issue were the same for all the 5 rooms we booked. It was horrendous and we were to stay for 2 days and here we are planning to run immediately but we unable as it was unsafe to travel.
After inspecting the rooms, when I was about to unpack my bag, the lady owner comes to my room, to tell me that the room that I am in was booked by another person and they specifically asked for my room, she made me leave the room to be given a shittier room.
Then the food arrived at 10:10pm. It was cold, definitely not delicious at all. It was crap just like the damn hotel.
That's when we all agreed, we're leaving the next day itself. We all slept, woke up next day, to nothing and to be told that breakfast will only be served at 9am. And at 7am when breakfast wasn't ready, we were asked our menu for dinner which was the same as the previous night.
The worst hotel ever. The only amazing thing about this hotel is the view in the morning, other than that it's waste of your money.
What's advertise in their website and other booking sites is a LIE. I HATE THIS PLACE AND NEVER WILL I EVER RECOMMEND THIS PLACE TO ANYONE AND I HOPE NOBODY WILL BE FOOLED LIKE WE DID.
We, around 11 friends went to this place last year during august. What a horrible experience it was. We were mesmerized by the view this so called resort offers. We arrived at around 9 AM in the morning and asked the property owner for the breakfast since this place is far away from the city and there were no restaurants near the place. Hotel staff agreed to provide basic breakfast which will be chargeable. We agreed and waited for the food till 11 AM just to receive cold idlies in the end. our half day was already spoiled.
There was so much of renovation work going on at the time and clearly it was not a place to accommodate guests during the time. So much of noise everywhere in the premises. Not willing to spoil our mood we just hoped that things will get better.
Later came the horrific part. Once after we checked into room we observed lot of hair in bathroom. Later we came to know that this bits and pieces of hair are coming with water in the tap. Shocked by this we complained to the property owner and he promised to take care of it by the evening. We were forced to leave the place for sight seeing, without even getting freshn up.
By the time we came back situation was little bit improvised even though the water was not completely clean. Later in the night we all friends sat together and decided to talk to the owner regarding all these disasters we faced and ask him atleast some amount of discount since we had paid very huge amount, 2500 per room to be specific for this horrific experience. Then came the tensed situation. Caretaker plainly denied our request and upon protesting his behavior he even came to our room with some more local people and threatened us with order to check out at the time of 11PM. Finally we had to agree to pay complete amount and in the immediate next morning we checked out of this disgusting place.
For a moment we all thought of giving police complaint to this property owner but since we had a single day to travel in ooty we just ignored this bad experience.
Conclusion: The caretakers and staff of this property are very rude and highly unprofessional. Not worth the money at all. There are lot of good options available in the city apart from this disgusting place. Avoid booking at this place at any cost.
Very worst service staff very rude no hospitality no food service I book from agoda I paid extra bed n brakfast charges by my credit card it self including room charges again they asking extra bed charges n brakfast cost
Nice valley resort with beautiful scenery. The resort is managed by few young locals on profit sharing basis with the land owner.
Resort is 3 km down the hill away from town, so if u need any medicine etc you need to have a conveyance of your own to be able to get that from the town market.
Good place for a peaceful holiday close to nature.
Don't go if you like places near to market as this one is far away from the same.
Food is cooked on demand as they don't have running kitchen which is okay for such a holiday resort. However they have good options. We tried butter chicken, chicken chettinad, chicken Masala, Kadai paneer, Alu gobhi. Best was Butter Chicken and Chicken Chettinad.
They serve buffet breakfast which has very limited options but the sambhar that they make is out of the world!! Tea and coffee is very pricey. As we had many tea addict family members we ended up having tea bags in our room to avoid that over inflated coffee and tea.
Overall we enjoyed the peaceful holiday with kids and parents. We stayed there for 3 nights.
They also arrange bonfire on payment basis and charge 1500 for that which I believe is very expensive.