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at Marriott Suites Pune
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Room review highlights
I stayed 3N with family of 8 members at Marriott Suites-Pune in the month of March-'21. A few initial follow-ups with house...
... helped me to arrange everything so perfectly and loved the room that was alloted. The breakfast team Shubham and Gurpreet...
"One of the best stay I have had at any hotel,it is a home away from home.Extremely hospitable and warm.The staff is friendly and ...
Most popular question about the rooms
... the rooms in annexe closure to front desk unless you are fitness freak. Very poor room services to distant rooms.wait at least 30 min. to get the services.please check...
Answer from Marriott Suites Pune
Feb 2015 |
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Featured room amenities
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Reviews that mention rooms
Write a reviewI stayed 3N with family of 8 members at Marriott Suites-Pune in the month of March-'21.
A few initial follow-ups with house keeping notwithstanding, the overall experience was amazing. We had a wonderful 3BHK room with attached lawn and the room had pretty much all amenities (kitchenette, washing machine et al).
The food (breakfast and dinner) at Census were top notch, special mention for Rohit and Krish who attended to us. Service with a smile!
We had a spectacular time playing lawn tennis, squash, table tennis, carrom, darts, pool (all on-premises).
A special call-out to Imran-customer relations who helped coordinated our stay.
In terms of improvements, I would suggest a little more proactive housekeeping (but cannot be critical here given the pandemic situation). The attached lawn could do with more levelling and mowing to make it easy to walk.
Would I visit again-a definite Yes!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Saurabh Bharara, General Manager at Marriott Suites Pune
Responded 1 week ago
Dear Guest, Greetings from Marriott Suites Pune. Thank you for such a delightful review of our property. We are glad that you had a memorable experience with us and that our team could provide you with safe and hygienic services during your stay. It is our pleasure to have you with us and we look forward to serve you for a longer period of time. Best Regards, Saurabh Bharara General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
It was a marvellous experience. I was with my friends to celebrate my Birthday, Thank you team for making it a memorable one.
Firstly I would like to Thank you your Manager Megha from Front Desk who really helped me to arrange everything so perfectly and loved the room that was alloted.
The breakfast team Shubham and Gurpreet was equally superb who made a surprise arrangement for the Birthday cake. Thanks a lot.
Eager to visit soon!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Saurabh Bharara, General Manager at Marriott Suites Pune
Responded 1 week ago
Dear Guest, Greetings from Marriott Suites Pune. Thank you for such a delightful review of our property. We are glad that you had a memorable experience with us and that our team could provide you with safe and hygienic services during your stay. It is our pleasure to have you with us and we look forward to serve you for a longer period of time. Best Regards, Saurabh Bharara General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
"One of the best stay I have had at any hotel,it is a home away from home.Extremely hospitable and warm.The staff is friendly and helpful, especially Akshay who has been exceptional in his service.".............
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Saurabh Bharara, General Manager at Marriott Suites Pune
Responded 1 week ago
Dear Guest, Greetings from Marriott Suites Pune. Thank you for such a delightful review of our restaurant services. We are glad to note you had an amazing experience dining with us aided by the safe and hygienic services of the culinary and service team and they would like to thank you for the appreciation bestowed. It was our pleasure to have you with us and we look forward to welcoming you again soon. Best Regards, Saurabh Bharara General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A wonderful experience! Senses maintains a high standard of hygeine and cleanliness and the staff follows all Covid 19 safety norms. The F&B Manager Bhaskar Bhattacharya, Vinod, young lady Vasty and Brijesh really took good care of us. Food was delicious and the entire team really pampered us . Truly an exhilarating afternoon! Bhaskar and his team are a great asset to Marriott Suites Pune. We are coming again for brunch on the first Sunday of April.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Saurabh Bharara, General Manager at Marriott Suites Pune
Responded 1 week ago
Dear Guest, Greetings from Marriott Suites Pune. Thank you for such a delightful review of our restaurant services. We are glad to note you had an amazing experience dining with us aided by the safe and hygienic services of the culinary and service team and they would like to thank you for the appreciation bestowed. It was our pleasure to have you with us and we look forward to welcoming you again soon. Best Regards, Saurabh Bharara General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I normally don't write reviews but today I felt the need to show my disappointment. I am so disappointed with Marriott group. I thought it was an international standard hotel with good values ....
After lock down for the first time had visited Pune for the weekend and had called up the hotel to book the room and specifically asked if they have smoking room ... to which I was told that it's subject to availability but all rooms have balconies and you could smoke there.
At the time of check-in ( I was given a room on the smoking floor) my bags were screaned and of my and my friends bags mine was put aside by a guard and he directly took my bag to a hotel executive without even asking me and the executive came and told me they have found a sheesha ( water pipe) in my bag and I will not be allowed to take it in ... I should leave it with the hotel or in my car ... for the first time in my life I felt like a criminal or if I have committed a crime or something ... firstly sheesha is absolutely legal in india and if cigarettes or cigars are allowed.. I don't understand how this is not... second of all I thought the screening was to check for weapons and not personal belongings and thirdly it should have been mentioned to me at the time of booking that smoking means only cigarettes and it should be mentioned on their site .... I thought this was the most illegal use of screening machine and invasion into my privacy... I was most made to open my bag remove it infront of everyone...
Had I known about it I would have never ever booked Marriott and gone to another property
During these Corona times when one takes a holiday and hopes to enjoy the weekend .. this beginning to mine was a horrible one ..
This was my last ever trip to Marriott... thanks for a pathetic beginning after a horrible year ... will never book with Marriott group ever again ...
I don't intend to write bad of what was good... the location is gr8 ... rooms were nice the food was tasty and the dining staff brilliant but the scar that I have been left with at the check in is difficult to heal ...
The reason I am writing this is so that the Marriott group is more transparent and clear about its policies and so that no one else has to ever face it ...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Saurabh Bharara, General Manager at Marriott Suites Pune
Responded 3 weeks ago
Dear Sir, Greetings from Marriott Suites Pune! Please accept my sincere apologies for the entire inconvenience caused to you pertaining to your stay. I have shared your feedback with my entire team about the same which helps us to focus on where we need to take corrective actions and to avoid the same in future. We thank you for sharing your feedback with us and suggestions like these help us to enhance our service delivery, resulting in improved guest experience. Please treat this as an isolated incidence where Team has not been able to meet your expectations, It is my commitment to successfully deliver and exceed our guest expectations. Best Regards, Saurabh Bharara General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Questions & answers about the rooms
Answer from Marriott Suites Pune
Feb 2015 |
Dear Guest
Thank you for your question posted on Trip advisor. I have shared your feedback with my Food and Beverage Manager as well as Engineering team who are looking into the same. Our Room Service orders does take about 30 - 40 minutes for preparation and delivery and this should have been communicated to you at the time of ordering.
The Departmental manager has also briefed his team accordingly
Thanks once again for your feedback and I hope to meet you soon at the Oakwood
Regards
Trishal
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