We stayed for 10 nights and enjoyed every minute of the time. The breakfast buffet has almost all the variety and they are good quality. Staffs are friendly, responsive and helpful. They go above and beyond to meet your needs with great attitude (lovely smiles ++)
We have a lake view room and it's very quiet at night. Bed was comfortable and pillows were supportive. We are so happy for our stay and will return next time.
Thanks! Lakeside and all the lovely people (staffs) - wish you well :)
We stayed for a week and it was lovely.
Breakfast was just awesome!!!!!a nice way to start the day.
Concierge Kevin and Joe wang were very helpful. The reception staff and restaurant great Maggie and Tina went out of their way to make us feel comfortable. The amazing part was when we checked in an Ayi gave our daughter a souvenirs . ( the Ayi was night shift lady - pass our thanks to her)
The staff are always eager to help.
The room cleanliness is good but can be improved having an eye to detail would help.
1. Have a retractable cloths line in the bathroom for hanging things you don’t want to send to laundry.
2. The restaurant alacarte menu had items missing ( the staff should be quick to advice what is not there)
Overall experience 9/10.
Will definitely return and can’t hesitate to recommend to others.
Stayed here for a night coming from Wuyi Mountain. This place is really nice and new. I heard this was recently refurbished so it felt and looked brand new. Stayed at a room on the 21st flor so the lake view was amazing! This is a non smoking hotel i mean very different from all hotels in china. Did not get to try thr restaurant and other services. There are a few bars a few minutes walk away.
Arriving by subway (Pingshan, Exit C), you need to catch a taxi to get to the hotel. The hotel is situated overlooking the "West Lake". You can chose either a seaside or a cityside room. Both are large and correspond with a *****hotel room: shower, bathtub, large window, very comfortable bed (you have to force yourself to get out of it!).
The breakfast buffet offers a great variety of Chinese food, but also Swiss cheese and baguette as well as American breakfast; high hygienic standard, attentive service.
Also the front desk clerks are very helpful and friendly.
We had a room on 8th floor over looking lake, we were treated to this by a family member who had business to do in Fuzhou. Amazing views although it was very overcast the time we were there. Staff very helpful at breakfast buffet. I walk with a stick and staff carried my plate around and put my selections of food for breakfast on it. An enormous selection of food to chose from.
The only minor negative thing was choosing Baked Salmon on the A LA Carte menu for dinner. We were not interested in another Chinese buffet to most peoples surprise and we were told we had to wait 60 minutes; my sister said no I think she said 16 minutes but we did have to wait nearly 1 hour although it was well worth it when food finally arrived. The Chinese relatives couldn't understand why we would order only 1 thing when we could have had a whole buffet!!!! My 5 year old great nephew enjoyed a hot dog with chips and salad.