The hotel provides free airport pick up, early check in and late check out and the best is a free daily Happy Hour 6pm - 7pm. Yes, you do get free alcohol for a whole hour and they are very generous with their pouring.
We had a room pool facing G/F room, you may want to request for a level 1 room if you want more privacy but you do need to use the stairs.
Hotel uses metal straw and has a water machine by the restaurant which is very important to us. I would recommend that they also start doing that with the toiletries to reduce plastic. We did try to leave our towels on the cloth lines or on the hook but they seem to still give us new towel everyday.
The hotel also provides free tuk tuk service until 5pm each day. They will drop you off anywhere nearby and you can let them know when you want to be picked up. After that it is 3USD each way.
I had one spa service which is very cheap so I would recommend it.
The most disappointing service is the restaurant. There is 2 items on the menu that they can make it vegetarian. Although the set menu is USD16 only, but I would recommend you to dine out. The breakfast is equally disappointing. Out of the 3 mornings we were there for breakfast, 1 day has a buffet and then we were offered an alacarte menu. And there is no vegetarian option. No non dairy milk.
Another suggestion for the hotel is that please replace the ironing board and clean the iron.
Our original plan is to be out every day whilst in Siem Reap hence we didn't plan to stay in the room for long. As our plan changes, we ended up spending two full days in the hotel. I would recommend this as a good hotel for a simple sleep but not for long stay.
We arrived at Metta Residence hotel from Siem Reap airport. The hotel provided a free shuttle service from the hotel which was great.
The moment we arrived we were greeted with a cold flannel, drinks and a hot rice snack. The whole ambience of the lobby is wonderful. We were greeted by a lady called Diamond, she truly lived up to her name! Diamond helped us book our tour of Angkor Wat and planned every detail for us. Also provided us with local details. Diamond had also organised a room upgrade for us which was exceptional!
The rooms were large and clean with a balcony overlooking the hotel grounds. The service around the pool area was excellent, all the staff were so happy to help.
Food within the hotel was great as well as the cocktails. There was also a happy hour from 6pm -7pm where a selection of cocktails were provided for free!
The hotel also provides a free Tuk Tuk service into Siem Reap which was great. A particular shout out to Heang, wonderful gentleman who was always on time for pickup. His English put our Khmer completely to shame.
All in all Metta Residence was such a relaxing hotel, everything was perfect and i would definitely return in the future. Possibly one of the best small hotels i have had the privilege to stay in.
Thank you for making our stay so special!
We stayed here as a family group of eight of us in December 2019. From the moment we walked in, the staff could not do enough for us. The resort is spotlessly clean with modern spacious rooms and a lovely swimming pool area. The breakfast restaurant is air conditioned with an extensive range of Cambodian and European Foods available.
The spa is really lovely and the free massage treatments much enjoyed by all. Our children felt comfortable and happy there. We were lucky enough to enjoy the Christmas dinner and dancing show organised by the hotel. Tables were set up in the garden and the chef cooked a really special meal. The candles and flower arrangements were beautiful and made it feel really festive in a tropical way. The regular dancing shows the hotel organise are definitely worth watching - the stories told by the dancers are historic and interesting, the costumes stunning. all the family loved the show.
Trekking around the temples in the sweltering heat is tiring, but the Metta provided a brilliant haven to return to after the sightseeing and busy markets. It is located in a quiet outskirt of Siem Reap and free tuk-tuks are provided during the day or cost a few £ at night, not expensive at all.
The only suggestion I have for the hotel is to add/build more doors in so the rooms can interconnect easily - more sociable for family groups.
What sets this hotel apart is the attitude of the staff - everyone was without fail, polite, welcoming, charming and really made us feel at home.
Well done, we'll be back!
It's the first time we come to Meta Residence & SPA. We booking 2 rooms And the servicemen help us upgrade to the VIP room which have a private pool and bigger room. And when you come to the hotel they will provide you very vey yummy juice and local food. Very good service and very good hotel. Very clean hotel and Very recommend. 酒店非常的干净，我们预定了2个房间，过来之后给我们免费升级成了vip房间，还包括私人泳池。迎宾的食物也非常好吃，果汁好喝！下次可以再来！
Upon checked in, we were impressed with the hospitality of the front desk team, especially a very cordial lady named Ms.Diamond. Her friendliness immediately took our tiredness away after the long and restless tired flight.
The room is spacious, affordable and clean.
Pool is amazing especially at night.
A definitely worth paying resort.