Date of stay: April 2019Trip type: Travelled as a couple
Badest Hotel in my live, no refundable no Manager, Chickens outside, no cooling but noisy AC, Dirty, Toilett in the Shower, small Room, no Elevator.
Posted Pictures not the same like the Hotel FAKE!!!
Room Tip: Do not book there, is a really bad place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from TheOrientBeach, Front Office Manager at The Orient Beach Boracay
Responded 19 May 2019
Dear Sven S, Warm Greetings from The Orient Beach Boracay! Thank you so much for sharing with us your detailed personal thoughts about your recent stay here in Orient Beach. I regret to hear that we were unable to meet your expectations during your stay. As I have investigated about your issue, our front officer checked on this during your stay & attended your issues. Due to extreme heat in boracay in this summer since it reached 43°C, it took for awhile to cool the room. Room & bathroom cleanliness is something we take it very seriously. Boracay is a progressive island, it is normal to see constructions on going literally everywhere. However you have posted some of the images those are not taken in our property but outside of the property. We have recently renovated our hotel and updated all our images lately. All our images are genuine and accurate. In fact they are not edited. We are a two storey hotel thus no elevator installed however in our next phase we plan to have elevator as the building will accomplish 5th storey. We always strive to provide consistent quality service to our guests and ensure that concerns are handled effectively. Your comments have been shared to the team members and moving forward, we will ensure that appropriate measures are observed to avoid any future occurrence. We do hope that you will find it someday to give us the chance to be of better service. Warm regards, Guest Experience Manager.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC