Date of stay: July 2018Trip type: Travelled with family
We were a family of four and they did not seem to understand or able to give you a room that had beds large enough for two people to sleep in . In the end we took one mattress and places on floor and second child slept on box spring. Their answer was to put children in separate room. Not kosher! Reception was excellent friendly and helpful, but little English and everyone relied on phones for translation which did not work well at times. There is not much around hotel, some cheap dumplings places and a lot of hot spicy food. If you cant do spicy, not good. Hotel is 10 walk to subway and the subway system has English, so easy to use and get around. They say they have a pool, but it is really a separate club and they require bathing caps, pretty normal in china, which most westerners don't travel with, so we were out of luck with pool. Not impressed with that. Rooms clean, and nice, but very small. Never really got the restaurant thing. Was closed or sent away every time we went there, and reception had to come up and tell them we wanted to eat. The included breakfast was both Chinese and western and we thoroughly enjoyed. They scored points on this one!!
Room Tip: Will only matter if you are more than 2 people. but rooms are small.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from sally y, IHG Social Listening Team at Holiday Inn Express Chongqing Jinxiucheng
Responded 13 Jul 2018
Dear andrea t, Thank you so much for your review! We appreciate our guests' comments as we use them to improve the overall experience at our hotel. Looking forward to welcoming you and your family back soon. Best Regards, IHG Social Listening Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC