Had a wonderful time at this hotel I really love the closeness to the beach. Will always come back. The housekeeping team was just amazing, the room was always clean and very tidy, thank you so much. See you soon
Excellent visit to one of the Rotana hotel nice location and view welcome was excellent from staff and dealing was in a very professional way ,beach , pool , food all of it was very nice room also for family was excellent
Each day I want to review the hotel on how it does in respect to overall facilities and service
Facility - large room very nice, overall decent. The pool is nice and warm and the beach is adequate for families, especially with young children
Restaurants and food
Horizon - below average
Lebanese restaurant - can not remember the name but good but not brilliant
Lounge - Not tried yet but coffee was ok
Arrived front desk lady was good and honest, but lacked knowledge of the concept of all inclusive, in fact the whole hotel wanted to change the statement on the Rotana website which states All inclusive means “dine at all restaurants across the facility” to we will tell you what is the options and nothing more than that.
Thankfully Ahmad who I am not sure what his job is was fantastic.
The duty manager however was very aggressive, and yes I agree I’m a difficult person to Manage because my expectations of class of service is very high, but that’s because I expect for me, what I deliver to others. So when I am angry I expect the person in front of me NOT to be rude and patronising which he was
Anyway overall the hotel is ok, but my kids are happy so the hotel gets a very good because of that.
Day 2 review tomorrow
We stay with my husband for two days in full board basis, it was amazing, the view is wonderful, the food was very tasty, special thanks to miss Beverly from restaurant and mr Sami Arafa from room service, these two staff they make me like this place cause from the beginning I was very disappointed because there is a lot of staff who doesn’t know at all their job, Thank you guys you make us to ☺️ enjoy 👍🏻👍🏻👍🏻
Unfortunately and unexpected from the hotel to treat their guests that way.
First when we arrived there was no car parkibg service.
We have to park far and walk to the hotel.
The room was not ready and we had to wait for 2 hours in the reception and my dautghers were very upset as they want to use the toilet and she want to swim in the pool.
When we tried to speak to the management they were careless with no respect at all and no support they just said that this is the situation and we need to wait and the hotel is full and they said if you would like yo leave we will refund. No efforts from their side.
We came from Al ain 2 hours driving and this is how they treat their customers .
My daughters were crying. This was the worst experience ever.
Will never ever come to this place any more.