I just spent 7 days here with My husband's Mr. Nasser Darwish , on Suit # 1414 under my name Ms. Zahra and I travel a lot for work This is the first hotel I've stayed at in years that is so enjoyable it makes you want to return specifically to this property. First of all, the hotel shuttle through Prestige had easy-to-identify staff in national dress with Hotel name’s , so they stood out amongst the throngs of solicitors outside the Cancun airport trying to offer rides. The Prestige rep had my name on a typed list, gave me a receipt, and it was billed directly to my room - easy. The registration staff was above and beyond - moving us to a better room, taking the luggage up for us, offering to fill the ice bucket, asking, "What else can I do for you?" The room was spectacular, with a nice outstanding views.
This hotel has many features that distinguish it from other distinguished staff who have seen real show always smile on their faces. Quiet and good reception & they have a really distinct and pervasive employee, for example:-
Mr . Ayatalah – Executive Director Administrative Service
Mr. Abunab – Front Office Manager
Mr. Cameron and Mr. Mohd Ali “ Egyptian” on restaurant during the B/F
Ms. Laxmi Lama - Housekeeping Staff she’s the best
Ms. Lalita , Mr. Sagar Gautam , Mr. Bala Ram Sitaule and Ms. Marry on the VIP area the service us And they treated us like special guests.
Because is JW Marriott Hotel – Kuwait considered one of the most prestigious and finest hotels I visited
The best parts of this hotel are the superb staff, the variety of restaurants, and the spectacular pool area,. Well done, Marriott.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from KuwaitMarriottHotels, Public Relations Manager at JW Marriott Hotel Kuwait City
Responded 4 Sep 2019
Dear Rzahra1, Greetings from JW Marriott Kuwait City Hotel, Thank you for sharing this wonderful review. It is a pleasure to learn that your stay was wonderful and the highlights of your stay is the impeccable service provided by our staff members in addition to the warm JW Marriott welcome. We are thankful for the many positive elements mentioned, like the airport transfer, the quick check-in service, the well-appointed rooms with great views and the in-door temperature control swimming pool in addition to the excellent level of services provided. We take pride in our staff at the hotel that radiates the JW Treatment that reflects in the exceptional service provided to our guests, each time they choose to stay at JW Marriott Kuwait City Hotel. It is with comments like these we ensure that the services provided are both refined and memorable, and we are happy that we were able to deliver that. We would like to thank you for the words of encouragement and appreciation and hope to welcome you again to this unique brand. Regards, JW Marriott Kuwait City Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC