Purely personal experience. Upon arrival the asked for our passports and refused to return them until we had completed our stay. After asking for them back they stated it was a deposit system, it was either have our passports back or hand over one million dong. We asked them to scan them instead but they didnt want to even though once we left I saw they had clearly scanned them anyway.I've never heard of this occurring and seems incredibly devious.
The hotel also CLEARLY states that it is a none smoking hotel, and has non smoking rooms. The door on the back has a sign stating caught smoking will have a $50 fine. The room next to us started smoking in the hallway which to my surprise was weird, gone downstairs to ask the staff (the same people who didnt give our passports back) and they said it's fine to smoke in the hallways of every floor. So my girlfriend and I endured every night of disgusting smoke airing our room for hours whilst people smoked. It was honestly like living in a tobacco factory.This definitely should have set the alarm off but didnt.
All in all, the hotel was close to the beach, and had decent views from the hallway only.
I also booked the superior double room cause I was under the impression from their own photos that there was a bath. Gone to the room, no bath.
Unpleasant experience in Nha trang. With this price, you can find other hotel that newer, better staffs. Not recommend this place ever.
Reception insists to keep my passport for the whole stay and not explain the resaon. He claims that it's the rule of every hotel. (I just checked out from another hotel, they don't keep my passport and I used to work in 5 stars hotel in Bangkok for almost 10 years, I never heard this kind of rule) He uses the word "Do you understand?" with me. I just don't want to have the problem so I let it go.
Hotel entrance looks small and old, same as inside the hotel.
There's only 1 elevator in the building with more than 10 storeys.
Room looks ok but it is not ok. Pretty old bathroom with bad perfume smell they use to clean.
Housekeeping never fill up shampoo, bath gel or tissue. There's rusty stain in the shower gel. Shampoo and shower gel container looks not hygien at all.
Sink tub leaks.
Housekeeping moves my cosmetic and toiletry stuff just to place towels. She just push away my stuffs instead of keeping it tidy.
Housekeeping ring the bell at 9.30.am. just to clean up the room. Is it too early? But I refuse.
Then I left the room at 13.00pm and hang the clean up room sign at the doorknob. And came back to the room at night. No one clean up my room.
I got room face to the city which is very noisy. You can hear traffic sound, cats, dogs all night.
Male reception and housekeeping don't have good manner.
Very small breakfast area. Poor quality of baquette bread.
This hotel was by far our worst in 3 weeks of being in Vietnam. Due to the shower/bath flooding the bathroom, toilets not working and sink not draining, we had to change rooms. Breakfast was pretty bad. Paid in advance for 3 nights and still decided to leave early, despite losing money. When we wanted to book a taxi to leave, the receptionist said it would cost 400,000 when we got a grab for 39,000! Then finally when we were nearly out of there, the receptionist insisted on checking the room and refused to let us leave when we had a train to catch! She even told the taxi driver to not leave until this was done - I have never had to wait for a room to be checked on check out in my life. Also, pictures are not accurate. AVOID THIS HOTEL!!!
Good hotel in a central location.
Staff are friendly, attentive and speak English.
The room had excellent views of the city and the sea, but I fear new builds may soon obscure these.
Safe and WiFi in the room.
We appreciate the spacious room and the view overlooking part of Nha Trang beach and city was awesome. Great location with hundreds of eateries, massage parlors and shopping nearby.
Breakfast however was not impressive at all, with majority of spread are of local delicacies. Staff service at both Reception and Restaurant can be better. Front Desk kept our passports throughout the 3 nights' stay, citing for safety purposes.
Laundry service is available at a modest rate. Hundreds of TV channels but 80% are in Vietnamese :-)
We would recommend New Sun Hotel to travelers mainly because of the reasonable price and location.