We were here a few years back (earlier than 2019), and we were completely disappointed! This hotel is owned by the government mismanaged by the incapable hotel staff. They still have the mindset of the time before the country's economy was opened up around 1990. The old charm of the French architecture is a cover for the dilapidated interior and an extremely poor service to match. When we asked for new towels (be warned: the towel was not white and soft and should have been thrown away long ago), we were asked to bring the existing towels in the room for exchange! The staff seems to follow the hotel rules to account for the towels they give to the guests for fear of being stolen! The furnishings and especially linens are horrible too -- cheap, moldy and smelly. The next day, we moved to a privately owned hotel next door (Park Hyatt Saigon). It was more expensive, but it was worth it. We considered booking at Hotel Continental a mistake! In Vietnam, hotel and services run by the government are not as good as privately owned. I think part of it is because of corruption, poorly trained staff and don't-care attitude. Government workers belong to a "special privileged class" even at the lowest level and they typically keep the job for life. Stay away! One more thing, typically a 4-star rating for government owned hotel is barely (less than) an international 2-star.
Loved the ambiance and service at this hotel. We had a room on the second floor with a balcony with view to the opera. The room was big and the furniture suited the colonial architecture. We lost wi-fi one night, but that was promptly fixed by the hotel.
Bathroom was nice, although could have been modernized a bit. Bathtub/shower that could be a challenge for people with a handicap.
The breakfast buffet is very good, and served in fantastic surroundings. Do yourself a favor, and use some extra time for breakfast just to start the day relaxed before you go out into the chaotic and noisy city.
Restaurant is also very good for dinner. We ate there two times.
Service is very good. Good english skills and very professional.
Location could not be better. 10 mins walk in either directions on Dong Khoi street, and you will arrive either at Notre Dame Cathedral og the riverside. 15 mins walk to the war museum. Lots of restaurants outside the doorstep. I recommend a drink on the roof top restaurant at either Majestic or Rex hotel.
This hotel is warmly recommended.
+ Decent very old hotel, nice room, pretty clean too
+ Lovely buffet breakfast open-air area
+ Love the location, easy to walk to many places
+ Good services
+ Good wifi
- Could have had a swimming pool
The hotel once was the first hotel in Vietnam. It locates at city center on the luxury street Dong Khoi with only 2 minutes walk to the post office and cathedral and many luxury brand shops nearby. The room's big enough for a couple and facing the opera. Many choices for breakfest and the omelet booth staff she always greets guest with sweetie smile and can really feel the hospitality of vietnamese people from it. The last time I stayed here was back to 2013, this time I come, happy to see it remains the historical atmosphere combining modern utilities. It was surprising that we all got the lucky money from the hotel GM on Tet Holiday Eve, hope that will bring me good luck for the whole year. The hotel would still be my first choice in HCMC.
We stayed in a site, very spacious and very well appointed. A little balcony overlooking the opera house and traffic! No noise in room. Good wifi.
We ate a couple of times in the restaurant, once satisfactory, and the second awful - the worst croque monsieur ever!!!! But they agreed not to charge.
Breakfast was excellent, great variety.
Staff were most helpful and polite.
Great location for the city.