This was the early onset of the Corona Virus and we were having to curtail our reunion with old friends to return to our respective countries while flights were still available. The final part of the holiday was to be a stay on Phu Qwoc Island which was cancelled. This meant 4 nights at the Renaissance Riverside Hotel.
Our disappointment at ending our holiday was lessened by the friendliness and amazing service of the hotel staff. Nothing was too much trouble, even face masks.
The upstairs swimming pool with amazing views of the river and their famous Friday night sea food buffet all made it a stay to remember. Thanks
We stayed there with our family of 5 in two connecting rooms on the Club Level for a whole month, waiting for the coronavirus situation to clear up a bit as we live and work in Shanghai.
The staff are extremely nice and helpful. A special thanks for the staff at the Executive Level and our room cleaner Ms Duong, who made small animals with towels for our smallest girl and wrote her some kind notes.
Besides the lobby and breakfast room, the hotel looks a bit old but it is well maintained. Rooms and bathrooms are very clean and so is the whole hotel.
Its location is great. The pool sometimes is a bit murky but a bit of more chlorine should do the trick. The Club lounge has an extensive choice of food and snacks and spirits at night. The Concierge on the lobby does a fantastic job.
The hotel staff made our stay worth remembering, even if the prospect on day 1 to spend several weeks util the situation would clear up in Shanghai scared us. But we managed a good routine with kids doing their e-learning from the lounge every morning and then spending their afternoon at the pool side playing their iPads and swimming. We as parents could work the whole day from the lounge.
For a “5-star” hotel experience, Renaissance fall short by 2 stars. Great potential at this location in Saigon, but it is clear the hotel is in major need of a renovation. In some parts of the hotel you can see this has already begun, but 90% has a tired 90s feel which is disappointing for a rather “premium” cost per night of $150/usd for Saigon.
We were upgraded upon checkin due to Marriott gold status to the club floor, otherwise room was just the same as originally booked. Club floor access is a nice upgrade, however hotel staff never communicated that we also need to pay to use the club level amenities? So the upgrade was essentially worthless as we need to pay in order to have coffee and snacks in the club room. Never experienced this before with Marriott. A better solution would have been a better room on a regular floor instead. We could tell most the hotel was empty anyways.
Our stay was focused on exploring the city, and in cases like this we mostly just want a clean room with AC and that was achieved at this hotel. As a Marriott gold member I’ll be sure to book le meridien or Sheraton next time I’m in Saigon.
Pictures are taken from the rooftop pool. Water was murky so we did not swim, an okay place to grab a drink. Tons of noise from the tower construction across the street though.
Due to a plane change we needed a night in HMC. The Renaissance was a reasonable price and as we know located in a good spot. The reception and restaurant where breakfast is served (the club lounge is currently closed for breakfast) has modern decor. However the club lounge and rooms (well at least ours) are very dated. A lot of wood in room and a dated bathroom. Everywhere was clean and the shower surprisingly powerful. The club lounge had a good selection of evening drinks and food offerings and good views. The roof top pool has sun most of the day but does not have enough sun beds with only 8 and too many chairs. OK for a night, but will struggle to compete with the Hilton being built next door if it does not invest.
Stayed for two
On a trip so not much time at the hotel
Coffee not good!
Small pool on the roof
Excellent views of Saigon sky line
Free water 24/7
Lovely big comfy rooms