I'm desperately disappointed to be writing a negative review for this hotel as I was so looking forward to staying here.
We stretched our holiday budget to stay in a Grand Deluxe Room as we wanted a nice view over the gardens and planned to spend some time relaxing in the hotel. However, this was made impossible by a construction site immediately next to the block containing the deluxe rooms. I appreciate it's not the hotel's fault but these rooms are significantly overpriced given that between 0755 - 1830 there is too much noise to comfortably relax.
The rooms are large, clean, and have all the amenities you need. The bathroom has a bath with an overhead shower (but no shower curtain so we avoided using it). We used the other shower but this drained so poorly that you were often standing in an inch of water by the time you were finished. The bed and pillows are comfortable.
The views over the pool were lovely from the balcony. However, the chairs are incredibly uncomfortable so you won't want to spend much time outside - some cushions would certainly be a cheap and easy improvement. Smoking is permitted on the balconies so if your neighbour smokes, you'll definitely smell it.
The pool is cold but refreshing. There are seven loungers and 3 seats. There are plenty of towels available, as well as a shower and toilets. The garden is well maintained and landscaped nicely. At night it looks quite magical with the lanterns and lit up pool.
The breakfast is pretty basic and underwhelming. Unless it's included in your room rate, I wouldn't spend any additional money on it.
Location wise, as others have mentioned, you are by a main road so we did expect the traffic noise. It's about a 10-15 minute walk to the main street where the Sunday Market is held.
Overall, I wouldn't recommend this hotel at the moment. It looks lovely but the noise from construction site is really overwhelming, even when sat by the pool. At this price point (we paid around £90 a night) there are much better options to be had in Chiang Mai. I wish I had known about the construction prior to booking as I certainly wouldn't have stayed here.
The price os too high for the quality provided:
Breakfast: little choice and quantity
Room: family Room spacious but with noise of the traffic around. The Windows does not protect your Confort. Thanks to the earplugs I did sleep.
Swimming pool: too small and lack of seats for guests
The outside decoration, luxury Louis XIV rococó, contrast with all the service provided.
The ONLY positive note I' ll give is the simpathy of the staff.
Me and my partner stayed here for 3 nights. We were disappointed.
1) Large room
2) A hotel Cat which was friendly
3) A guy at the lobby arranged excursions for us
4) airport transfer was on time
Negatives (many of these unfortunately)
1) The room was dark due to dark tiles and not nice laminate flooring and didn’t feel welcoming.
2) bathroom shower curtain was yellow and dirty
3) bath didn’t fill up with water quick enough to have a nice relaxing bath
4) pool was very small, with what, only 8 sun loungers?
5) me and my partner left not sure whether there was any sort of drinks or dinner service here? It felt like we saw only 3 guests our whole time and that was only at breakfast!
6) bedroom pillows were so uncomfortable
7) I’m sure there were only like 2 staff on shift at any time so little in way of service.
8) our room backed into the busy road so we never fused the balcony a sit was a worse atmosphere than our flat at home!
Overall not great service or the kind of place you can go back to and enjoy a beer or chill out in your room. We went back to sleep only as the TV had no English channels or music it just wasn’t a nice place to chill and zen out in To be honest.
The main praise I have for this hotel, apart from its gilded and elaborate exterior, is the reception staff - they were so helpful and friendly which we’ve found isn’t easy to come by in northern Thailand where hotel staff aren’t strong in English. They helped us with booking a tour, with sorting out a driver for a tour that was no longer running, and collected us from the airport with me giving them less than 4 hours notice! So overall I was really happy with the staff - I think one member was called Praew.
The location of the hotel is OK - it’s not centrally located, but walking to the main central tourist area within the old city isn’t too long (10-15 mins). It is however in front of a loud main road, and our room was facing it so at night it was quite noisy.
The pool was fine, quite cold and shallow but nice for some refreshing time in the afternoon. They have almost no alcoholic drinks to choose from in their pool drinks menu though, so we were a bit disappointed about that!
We stayed in the middle of our two week vacation. I’m going to have to say, it was my favorite accommodation in Thailand. We arrived early, and the room we had booked was still occupied so the hotel offered us an upgrade at no charge. The entire staff was overwhelmingly helpful. The hotel is beautiful, they have designed it to be a spectacular garden Oaisis within a city. While floating in the pool, it takes nothing to imagine that you are in a lush jungle.
The room that we were upgraded to had a patio that opened up to the pool deck. The bathroom was artfully and beautifully designed as was the bedroom. It was also immaculately clean.
There was a lovely breakfast every morning, where they really seamed to have thought of anything you might have desired, fresh fruit, pastries, a cook as desired egg station, yogurts and sausage and other hot and cold meats. They really did a lovely spread.
When we called out for a laundry service, they made sure that our laundry was picked up and delivered back to our room, even though it was not their service and we were out for the whole day. The staff seemed eager to assist no matter the request.
When we showed interest in the large building at the back, the hotel manager himself took us through it for a tour, taking the time to answer our questions and proudly showing us all of the delightful royal suite.
Our visit to Thailand and Chang Mai was enriched with our stay here.