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All You Need to Know About the Pool
at Ariva Ivy Servizio Thonglor

Pool & Beach (10)
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
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Free cancellation until 10/10/20
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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Pool review highlights
... the start rather than waiting to write a bad review. The pool was brilliant and the facilities were clean although the...
... the outside world -- and nonexistent at best. There are no pool towels. (I would think that it would be in the best interest...
... were located at the door the whole night. 4. Beautiful pool and common areas The common areas include a pool, laundry,...
Featured pool amenities
Outdoor pool
Infinity Pool

Reviews that mention pool

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rendomorph wrote a review Jan 2020
Waipiata, New Zealand327 contributions45 helpful votes
We had an issue with the room when we first arrived and the courteous staff instantly helped to remedy this. The reviews in TripAdvisor are good or bad. We would suggest that if you are not happy ask for help at the start rather than waiting to write a bad review.

The pool was brilliant and the facilities were clean although the window cleaner banging the window made us jump- we were on the 22nd floor!

There is a local ‘western’ supermarket but there are plenty of eateries nearby. We thought that the area had a Japanese feel to it.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ArivaThailand, General Manager at Ariva Ivy Servizio Thonglor
Responded 16 Feb 2020
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to see welcome you again. Yours sincerely, Justin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carla S wrote a review Feb 2019
New York City, New York124 contributions50 helpful votes
I have been staying in service hotels in Bangkok a few times a year for the past five years, and I have come to expect a certain standard of care and cleanliness. I could not have been more disappointed with the Ariva Ivy Servizio. Everything about it made the experience far inferior to every other stay I have had in that great city.

To be fair, the doorman, whose name I was never able to get (he spoke no English), was wonderful. Tireless and enthusiastic, he carried much of the burden for the management's failures. He especially felt the brunt of my issues in the first few days.

When I arrived, the room was inadequately equipped. I had no towels, no bedding. The television and the internet were down, and I could neither provide entertainment for my young child nor offer the baby a place to lie down. The air conditioner remote was not working, and the room was hot. The washing machine did not work, so I had to go all over the place seeking change in order to use the public machines on the fifth floor. It was slipshod beyond belief.

On the third day, the hotel decided that they would move me -- they could not fix all that was so clearly dysfunctional where I was. They called me early in the day and said they would move me to a higher floor. With some help from the wonderful doorman, I moved, got the kids down for a nap, and unpacked into the new room, which was way superior to where I had been. The only possible negative in that room was a noisy neighbor. I'm a New Yorker. Noise is no problem. More importantly, everything seemed to work. I was clearly in a premium place.

Half an hour after the kids went down for naps, just as I was completing the task of putting everything away, reception called me. "My manager remind me we have fumigation in this room tomorrow. We must move you."

I did not want to move. I begged them to let me stay where I was. "No, madam. We must move you."

So the beleaguered doorman returned to help me carry my belongings to yet another room. This one had a washer/dryer that worked, a view of the City that my little one loved, and a television that got Nick Jr. That it had no internet capability, that the digital television needed constant rebooting seemed at that moment to be tolerable offenses. They were. And would have been. If not for tthe other problems in that place that became more salient.

Housekeeping was ridiculously understaffed and under skilled. There was one housekeeper who was lovely, but her work was still perfunctory at best. Nothing was ever clean, nothing was ever right.

Overall the management staff was pleasant most of the time, but they were never helpful. Often there was no one on duty with any English whatsoever, which seemed strange since English is the one language that connects the various world visitors to Thai staffs in all other hotels.

The hotel, whose price is in no way a bargain, does not provide the least amenities one expects from a full-service hotel. The internet is weak at best -- we had to buy sim cards with data in order to stay connected to the outside world -- and nonexistent at best. There are no pool towels. (I would think that it would be in the best interest of the establishment to provide pool towels!) No drinking water in the gym. The towels we got -- and they certainly skimped on the towel allotment -- and the sheets that are used on the beds and in the bathrooms are in very poor condition. Many of them have large holes, are hopelessly frayed, and some were even dirty. Toiletries are never replenished. Furniture is old and yellowing, wallpaper is peeling off the walls.The beds are worn out and uncomfortable -- the bed in the first room I stayed in was slanted in such a way that suggested that someone very heavy had slept on it and had broken springs.

Staff does not automatically change your sheets, even if you have asked them to. This is especially a problem if you are traveling with a child. The hotel has NO beds for children. They must share the bed with you. Which would seem at cross purposes with the hotel's best interests, as that means that you are more likely to need your sheets changed.

I had to ask repeatedly that our sheets be changed. In at least a few cases, the housekeeping staff was unprepared to do so. They had to leave to get supplies and promised to return forthwith. Forthwith was anywhere from 5-8 hours later.

Housekeeping (and I reiterate here that they are miserably understaffed -- in the four weeks I was there, I saw no more than three people, and most often it was the same sweet woman who did the once-over in my room) was terribly inconsistent in scheduling when they would be there. In the four weeks we were there, we were never able to establish any kind of a pattern. I would ask repeatedly that housekeeping come to take out my trash, and they would invariably show up late and then fail to do what they came to do. On one occasion, the staff was so late in taking out the trash that I had no where to put my baby's diapers.I called repeatedly asking that the room be cleaned, and no one came. Finally, I filled a plastic bag with the garbage and put it in the hall. Within minutes I had a call from the reception desk by someone who spoke enough English to scold me soundly for my bad behavior.

By this time you are undoubtedly wondering why I did not move. I would have. Just a few doors down was a hotel I greatly enjoyed just a few months ago called the Residence on Thonglor by Ugh. They were booked solid. It was high season. Also, we were privy to a great fight between the staff and a disgruntled customer. As is expected in that hotel, he had prepaid in CASH for four weeks. He wanted to be reimbursed for two weeks.They refused to relinquish it to him immediately. He would have to wait 60 days. I could not have waited for my refund AND paid for another booking. The Ariva had me over a barrel. For the time being.

Suffice it to say, I won't be staying there again. And I will never recommend the hotel to anyone. Well, maybe to someone whom I wish to punish. . . .
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Date of stay: January 2019Trip type: Travelled with family
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Response from ArivaThailand, Manager at Ariva Ivy Servizio Thonglor
Responded 20 Aug 2019
Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that they receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime. Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mel_Ev18 wrote a review Nov 2018
10 contributions5 helpful votes
Stayed at Ariva Ivy for 5 days and 4 nights. Service was excellent at the hotel. When we entered, we were greeted by a friendly doorman who helped carry our luggage. The front desk quickly got out keys and we were able to settle in.

Here are the Pros and Cons


1. Hotel staff is very friendly and accommodating. Our rooms only had two pillows, but I traveled with my friend and we each sleep with two pillows each. When we asked the front desk for two more pillows, they quickly delivered it to our room. Also, when we need help getting a cab, the front desk searched up the location name in Thai, wrote it out for the taxi driver and hailed our cab. Lastly, they were very helpful when I needed change for my money. By helping me change my larger bills, it allowed me to buy street food and tip those who gave great service.

2. Location is great.
At first we thought we were too far from anything but when we arrived we noticed brand new restaurants and bars nearby. We didn’t need to leave our street in order to eat or go shopping. Everything is nearby the hotel. Also if you need to take the BTS, there are motorbikes that will take you there. It only cost 20 baht per person. Any important location in Bangkok is only a 30 minute ride away by taxi (maybe an hour at most if you’re stuck in traffic).
Lastly, I loved that the hotel wasn’t in the middle of Bangkok traffic. Because it was a little further away and not near BTS, the neighborhood was much quieter. The surroundings were not overwhelming and felt very safe.

3. Area felt safe
Because we weren’t in an overcrowded area, we felt very safe. Also security and doorman were located at the door the whole night.

4. Beautiful pool and common areas
The common areas include a pool, laundry, outdoor seating area, indoor seating area and gym. All areas were beautiful and very clean. However if you’re scared of little lizards, be aware the outdoors in their home. Don’t be surprise if you see one. That’s pretty normal.

5. Room was very clean and great housekeeping. Though we never saw our housekeeper, the housekeeper made our beds and kept our room clean. What shocked us the most was that our housekeeper washed our dishes! We didn’t expect that service and almost bought dishwasher soap to clean the plates we used.


1. Our bathroom had a few issues.
Though our room was beautiful and clean, for some reason only the detachable shower head worked. We could not figure out how to get the overhead fall shower head to work. In addition, very small bugs were able to climb up the shower drain. With a little water, the bugs just fall down back into the drain so it was not a big deal for us.

2. Location
If you wanted to be in the middle of busy Bangkok, Ivy isn’t for you. As stated before, the hotel isn’t near public transportation and you will need to hail a taxi or motorbike. However the front desk is more than willing to help.

3. Small improvements can make a big difference. While there is a laundry machine on the balcony of the room, I wish there was a drying rack. In addition, I wish they put a soap in the kitchen.

4. TV and internet isn’t always consistent. Some times the TV would freeze on certain channels and the internet had short periods of lapsing. At most the internet would be out for an hour before working again.


1. For Taxis or Motorbikes don’t call the hotel Ariva Ivy. Instead say Thonglor Ivy. The hotel is known as Ivy to locals, and Thong-Lo is the neighborhood.

2. If your doing a long trip, Ivy is great because it is equipped with kitchen and laundry machine inside your room. For laundry detergent family mart and 7/11 is down the block.

3. If you need to buy groceries, head to the commons. There’s a grocery store tuck away behind the restaurants.
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Date of stay: November 2018Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from ArivaThailand, Manager at Ariva Ivy Servizio Thonglor
Responded 20 Aug 2019
Thank you for your feedback which will be shared with the team at Ariva Ivy Servizio Thonglor. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ashton o wrote a review Mar 2018
Johannesburg, South Africa74 contributions23 helpful votes
The living area is spacious and comfortable, with a well-equipped kitchen. Good city view from the bedroom. I enjoyed the shower that is separate from the (jetted) bath. We made use of the complimentary tuk tuk, which was convenient. There are a couple of supermarkets in the vicinity.
The design of the bedroom is awkward with the bed right against the window with no bedside tables because there is no space for it. I had to sleep with my reading glasses and mobile phone next to me on the bed. If you sleep on the window side of the bed you have to get into the bed either by climbing over your partner, or from the foot end of the bed.
The bed is uncomfortably hard and only two (thin) pillows are provided. We requested two more pillows, but they provided only one extra.
Nice swimming pool, but lacks ambiance at the pool area. No umbrella and you have to bring your own towels. There are signs up informing that you are not allowed to drink or eat at the pool area and you have to be quiet.
It was not worth watching TV as the picture was blurry. Internet is slow and intermittent.
Service was poor. We had to ask multiple times for room cleaning, extra pillows and extra towels. They put only two bath towels and a bathmat in the bathroom. We wanted extra towels to use at the pool, but they brought one towel only, and that was after the third request. However, they removed it the following day.
It is a serviced apartment with a “clinical” feel; so it does not have the ambiance of a hotel with soft music and friendly staff throughout the public areas. The hallways look like that of a hospital. I never felt like a guest, but merely one of many residents living in the building.
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Date of stay: March 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnnieVillars wrote a review Feb 2018
Sudbury, United Kingdom74 contributions30 helpful votes
My Thai friend booked this for me as I was travelling alone and she thought it would be better than a hotel and I have to agree. The apartments are really well designed and have everything you need for furnishings. I stayed in a one bedroom apartment and there was enough cupboard space to live there! The bed was huge and very comfortable and it had a good shower and a bath. Towels were changed every day and it was very clean. There was an iron and an ironing board, a microwave, toaster, washing machine and even a rice cooker and cutlery. There is an excellent gym with a relaxation rea and a small garden on the 5th floor. The swimming pool was also very good, as was reception. Being a mature lady on her own I felt very safe there and they have the security lifts so you need your key to get to the right floor and through from the lobby which is spacious with lovely fresh flowers. The staff could not have been more helpful. There is parking there. There is also a shuttle down to the BTS station or you can walk -about twenty minutes if it is not too hot to do so! The shuttle doesn't run on a Sunday but they didn't hesitate in finding a taxi for me which cost only 50 baht to get to the sky train so a very convenient location. There are lots of places to eat and buy food there so I was very impressed. They supplied some stuff like shampoo for the bathroom which was appreciated but my only criticism was that there was nothing to wash up with such a detergent and a cloth. I did not feel right leaving it for the room service and anyway they supplied only two of everything so I had to wash up! However it was easy to pop a few shops down to a 7-11 and buy the necessary stuff though. There is no restaurant on the premises but plenty nearby that do breakfast or you can do your own. Very impressed and would stay there again for sure.
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Date of stay: February 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC