Date of stay: December 2020
My family turned up on day and time we had booked - mid afternoon on weekend of local Úni. Graduation. We waited, and waited, we phoned the contact number on the door (multiple times), we tried tracking the owners down online ... no response. Gave up after waiting an hour. We wouldnt have had anywhere to stay, but by pure bad luck, the major event in the city was canceled that weekend and a motel room opened up elsewhere ... otherwise we would have had no where to stay.
Owner rang to apologize about 1 week later ... said they would send a voucher to stay free in the future. But several months later and no voucher or follow up. Place seems to being run by a travel agent ... all a bit odd and obscure. Good luck to those wanting to stay there. So time to write the review.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Rosann Connolly, General Manager at Esplanade Motel & Apartments
Responded 11 Apr 2021
Hi there unfortunate for this review when we did discuss the communication breakdown at the time and It it was resolved. However as promised we did say you would have a night complimentary - we never spoke about giving out a voucher we did say merely email us and have a complimentary night and that still stands. Sorry at the time we took these on early after reopening from Covid that the communication breakdown had occurred. We strive to give our best to all guests , we Hope you will return sometime - Rosann
This response is the subjective opinion of the management representative and not of TripAdvisor LLC