Disgusting Hallways - worst I have ever seen not just on one floor but
disgusting most floors
eg stains on carpets, Horrible plastic Box chairs totally dirty
to be fair the room was clean
no character white walls white everything
Would never stay again
Room very clean on arrival aside from the couch which was absolutely covered in very visible stains.
The 2 ranchsliders would not lock, and we were forced to sleep in an unsecured room. Only one was fixed the next day however. The tradesman left his card so I left him a message to ask the status of the remaining door and advised reception. Neither of us had slept well due to feeling unsafe.
Within a few minutes the manager stormed up to the room, would not let me speak, and demanded that we leave the hotel, and the balance of our stay would be refunded. When I got upset at this he said he would call the police, and I asked him to please do this. Instead he forced his way into the room and tried to physically drag me out of the room in my nightwear, in front of my child. I had visible bruising the next day from being shoved into the door.
We left the hotel and laid a complaint of assault with police. We located another place to stay, which was fabulous by comparison with Navigate. Having said we would be refunded, this did not happen, and the manager did not reply to emails.
I can see from other reviews since then that this person is still the manager and continues to behave like this unchecked, even after being warned by police, which is quite incredible.
The service I received by who I believe was the manager, was appalling. tried calling 5 times to check what time they close as it didn’t start on their website or my confirmation, but no one answered. I booked the day of and was travelling up from Wellington, I knew I was going to be late. I was an hour away and they rang me to see if I was still arriving and that reception closes in 30mins, I said I had called 5 times already including emergency number, but no one answered. He just said “oh we’re busy in the restaurant”. When I checked out this morning, it appeared I had been charged twice for the room. I called to question why I’d been charged twice, he hung up on me. I’ve tried calling back again because I was mad by this point but the message service had been switched to their office has closed message. I’m now livid!!!
Im a kiwi living in Aussie and had returned home for the first time since pre-COVID to visit my family, and I’m disappointed that foreigners like this are charged with welcoming visitors to our beautiful country.
Terrible hotel, dark damp room and just utterly appalling service - when I spoke with the "manager" in an attempt to resolve he was beyond disinterested, and incredibly rude (seems to be backed up by a number of other reviews) and when I walked off in utter frustration he ran after me, yelling, blockading entrance to my room, terrifying my children demanding we need to leave.
I should have known we'd be in for a struggle when I called and asked about the possibility of a 1 hour early check in and his reply was "room is not ready" without asking the reservation name....
They still have not refunded my room and the manager is engaging in ongoing retaliatory behaviour.
Honestly, don't waste your time staying here, we certainly never will - the hotel next door was overly accommodating.
overpriced, rather sad room with several issues- leak, blocked drain, broken clock,
more like budget motel type level
stained/ smelly carpet in corridors
all compounded by rude staff
good parking and great location though
Crown is way better and same price