We arrived here late evening with our 3 boys age 12,11 & 9. We had booked 2 rooms. a family room and a standard one.
first impressions were that the place looked neglected and deserted. The pool was green with flies every where and had no chairs or sun loungers. There was rubble lying about and an open well.
The family room was clean and had all you would require but was up some stone steps with a loose railing and the steps were being used as support for the roof of a shed. The second room was no where near the first room and I can only assume was the one previously described as a prison cell. There was no atmosphere to the place and in all it simply didn't give us a good feeling. We agreed to stay one night as we had little option. However, we went for a walk on the beach and found a great little resort where the manager was very friendly and helpful and had a room that would fit us all in so we went back got our bags and moved. (we did pay for one room as we felt bad).
The surroundings of NN beach are amazing and it is in a great location but it is sadly lacking what you would expect.
We spent the last few days of Sri Lanka here. The first impression was nothing special and, if you consider the road to the resort, well, we didn't know what to expect.
But then it started. The room and the shower were the most clean that we experienced in Sri Lanka. The bed mattresses were new. The room was nice and offered enough comfort.
The beach... we were almost alone there with our own little beach house in front of the resort. There were almost no people there and we could enjoy the sun, sea, sand and drinks almost alone. There's also a shower on the beach.
The place is not so turistic like the south of Sri Lanka so there are basicly no restaurants or shops near by. Well, to be honest, you do not need them. The staff is friendly (Roan, you're the man!) and kind and they can provide you anything you need. We ate both breakfast and dinner there and the cook (I forgot the name) convinced us every time with his dishes. We still miss that kitchen.
The wifi didn't work well in the room but.. after the first day, we didn't even need it. :)
If you're staying around Nilaveli and you're looking for a relaxing place with excellent food, this is the place. Thanks guys for the best days in Sri Lanka!
I don't like to be negative about a place, after all it's someones business, their pride and joy....BUT... in 50 years of travelling the world, this place takes the biscuit. The "standard" room is 3 paces by 4 paces and contains a bed, a set of drawers and 2 bed side tables. To get our suitcases in the room we had to remove the tables..and even then the suitcase behind the door meant the door didn't fully open. When one of us was getting changed the other had to go outside the room was so cramped. All in all The small room and the bars at the one window made it feel like a prison cell.
The bathroom, though, did have modern fittings,
The Wifi in the room wasn't reliable, but in the bar area was.
The staff were, quiet, shy, reserved?? Or were they just uninterested in the guests. They seemed to be permantly on their phones or watching the TV. Never was there a "how was your day?". Nowhere is there any promotion of any available trips to Trimcomalee, or boat trips to Pigeon Island. We had to go to the place next door, the staff there were more than happy to arrange things, even though we weren't staying with them.
The restaurant/Bar area is pleasant, (though alcohol free), but was always empty. No background music, just the local TV station playing.
The area is very nice, the beach superb and the neighbouring resorts have nice bars and restaurants.
A lovely place, this resort has very few rooms, that is why it is so calm and relaxing, the room is very comfy, with private bath. It is located in front of the beach. I suggest to try the fish brought in by the local fishermen. The staff is very kind, attentive and will do their best to make you feel at home!
This place is in a great location, with a superb beach, and is on a large site which obviously they want to develop. Its no wonder that most of the photos are of the beach and area as this is the main advantage of this place. The large spacious dining area could be a little goldmine, but is currently soulless with no atmosphere. If you compare this to the resorts either side on the beach, where the restaurants are nicely lit, with background music, this place was not at all inviting. Most of the guests seem to go to the neighboring resorts to eat, and drink (the bar had no alcohol), which seemed self perpetuating as we did the same when we realized how uninviting the place was. When you did go to the restaurant, the staff seemed more interested in their phones or watching a TV that seemed to be constantly playing, rather than offering a good service.
The room we had was classified as Standard but I classified it as very sub-standard. Tiny tiny room. We actually had to remove a bedside table outside in order to get both our suitcases into the room, and even then, only 1 person could get showered and changed at a time, whilst the other waited outside.
On one occasion, having returned from the beach at 5pm, a worker arrived to fix the gate. As we usually sat outside the room to have a pre-dinner drink and watch the sun go down, we were subjected to drilling and banging for ½ hour before we decided to cut our losses and go to the bar for a ginger beer. There was no apology from the staff, or offer of a complimentary drink whilst the repairs were being made at such an inconvenient time. The staff just seemed not to care, and were definitely not interested in their guest at all.
There is no information provided for trips to Pidgeon Island, Trincomalee, or surrounding area. We ventured into the resort next door (Bella) who organized lots of trips, and we booked our events through them.
This place could be great, but the staff really need to get to grips with how to look after guests.