Date of stay: September 2019
We were in the area for family reunion, arrived Friday afternoon, told restaurant open until 11 at night. Tried at 9 in the evening to get a table for family & were abruptly told there was no access to restaurant, 'Go to the bar' . The bar staff eventually told us we could help ourselves to a buffet from the restaurant but couldn't tell us how much it would cost. Very unsatisfactory. We were refused Room service the next morning as kitchen was too busy although clearly states it is available from 10 in the morning. After calling again for room service an hour later we got food. On our return on Saturday night dirty breakfast dishes still in our room & no room cleaned, despite leaving notices on door including breakfast order for Sunday. The breakfast order we had to take to reception & request some clean towels & toilet rolls at midnight. Totally humiliating! No tea & coffee replaced or no cups replaced in the room so couldn't even make a cup of coffee. Sunday night arrived back to room, Room was cleaned but breakfast dishes still left smelling in room. Totally unsatisfied! We thankfully left on Monday.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from HoGlasemann, Manager at NH Berlin Potsdam Conference Center
Responded 20 Oct 2019
Dear Guest, thank you for writing to us here at the NH Berlin Potsdam Conference Center Hotel. We are sorry to hear that your stay at our hotel did not meet your expectations. We will evaluate your instructions with the responsible employees. For further inquiries to the NH Berlin Potsdam Conference Center please contact me. We would be pleased if we can welcome you again. Best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC