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All You Need to Know About the Pool
at Hotel Saratz

Pool & Beach (11)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... and good facilities although those who used the swimming pools complained that the outside one was too cool and the inside...
... good selection and big portions. During the day the heated pool is amazing to relax and there are plenty of activities...
... adapted for all people (including external swiming pool). The location in the center of Pontresina is also adapted...

Reviews that mention pool

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mikeb4712 wrote a review Aug 2019
York, United Kingdom41 contributions26 helpful votes
This was our third visit to this hotel but this time with two other couples, friends who had not been here before.

The hotel is lovely with astonishing views and good facilities although those who used the swimming pools complained that the outside one was too cool and the inside too hot.

The disappointment was that the hotel management (not the owners) has changed and many of the staff seem inexperienced and not well trained.

Some examples:

It took 3 emails to get a reply confirming a restaurant reservation.

My wife lost an afternoon because the mountain lift pass issued by the hotel had expired and she had to return to the hotel whilst friends went up the mountain. The guy on reception replaced the poass but seemed unconcerned that an afternoon had been wasted and was very curt in his attitude.

Our friends had a problem getting their luggage sent to the room on arrival.

These are relatively minor issues and the hotel is still great but I feel they would not have happened before and hope they do not indicate the beginning of a decline in standards and control.

It will be with some concern if we book here again! Shane as we love Pontresina and the hotel location
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Date of stay: August 2019
Room Tip: The newer rooms facing the glacier have great views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from SaratzHotel, Manager at Hotel Saratz
Responded 10 Aug 2019
Dear Mikeb4712 Thank you very much for your written feedback of 10 August 2019. It is a pity that we could not talk personally about your feedback. We are always looking forward to getting to know our guests personally and we are sorry as we was not able to do it with you. The Hotel Saratz is always engaged to meet the wishes of our customers. We apologise for the points you have raised. There are new employees in the team, all are endeavored to fulfil the wishes of the guests, they are trained and acquire new knowledge every day. Due to the short team membership they do not know everything. The Pischna Scena reservations are usually clarified and confirmed directly by the employee by telephone. Too many areas were involved in the e-mail process, which meant that you received no or a delayed reply. The incorrectly issued mountain railway card is more than regrettable and the missing apology is also regrettable. Your wife could have bought a normal ticket at the mountain railways and we would have refunded it to her directly. The outdoor swimming pool has a temperature of 27 and the indoor swimming pool a temperature of 30.6 degrees. Maybe it had to do with the general temperatures that the water temperatures were perceived differently. We understand that you were not satisfied with the experiences in the house. We very much regret what happened and would be happy if you would give us another chance to show you that we can do better. We wish you all the best and would be happy to see you again. For a furter Reservation do not hesitate to contact us directly. Friendly greetings from the "sunny" Engadine Yvonne Urban and Martin Scherer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
G8LDC8AST wrote a review Jul 2019
24 contributions11 helpful votes
We stayed for one night to escape the Zürich heat. With two small kids we booked the junior suite. The suite was very comfortable and nicely decorated. Halfboard dinner was very good, good selection and big portions. During the day the heated pool is amazing to relax and there are plenty of activities around the hotel. Close by is the Vita Parcours next to the river (upstream) for a nice morning run.
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Date of stay: July 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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golaypa wrote a review Aug 2018
Lutry, Switzerland1 contribution
Saratz is probably a good example of hotel willing to maintain old hotel traditions but also offering the most recent hotel services including amazing wellness part. It is maybe the reason why we can see a lot of families with children’s but also a lot of seniors there, we can perceived the “family” ambiance in this hotel staring in 1865. Rooms can be book in the old or the new building part, there are all very well equipped.The garden is impressive and there are several equipment’s adapted for all people (including external swiming pool). The location in the center of Pontresina is also adapted for doing numerous excursions.Two restaurants can be used in the same hotel one providing International kitchen, another providing local food (Engadin)Pierre-Alain (Switzerland)
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Date of stay: August 2018Trip type: Travelled with family
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Toma B wrote a review Jun 2018
Zagreb, Croatia33 contributions15 helpful votes
Saratz hotel is located very centrally in the beautiful small city of Pontresina. From the railway station hotel is 7-8 minutes away by walk, but there is also free shuttle service for hotel guests. The view from the very spacious room was beautiful, to the Bernina alpine peaks. In front of the hotel is charming park, great for short walks in the mornings or evenings. Hotel spa, gym and swimming pool are great.
Breakfast is one of the best I’ve ever tried, with the fine selection of the regional products.
Hotel staff was excellent and very helpful!
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Date of stay: June 2018Trip type: Travelled on business
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Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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taaaarqui wrote a review Mar 2018
Vercelli, Italy40 contributions33 helpful votes
After numerous stays at this hotel I can say that the Saratz is one of the best hotels I have stayed at.
Friendly staff and cleanliness.
You can also find entertainment for the evening at the bar withgood live music, or at Pitschna Scena for a good lunch or dinner and with karaoke night or live music every Thursday.
The spa and the pool make the Saratz a top hotel.
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Date of stay: March 2018Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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