used for a business trip - curtains did not close in room as had the netting on same rail as curtain. Called front desk, failed to resolve, they had no maintenance on duty, so they called another customer staying at the hotel to come to room to perform maintenance. Also the taps in the bathroom hand basin where lose. Just disgusted by the hotel and its service.
Stayed one night. Payed 200€ for privelege room. Check-in went quick, however staff was not welcoming. Room is outdated (except bathroom, really modern) and was freezing since the window was left open. Heating did not work and copper wires were hanging out, did not look safe. At 22u30, a large group arrived with lots of noise. Wanted to call reception, but hotel phone did not work. So used my mobile and the receptionist said he would close the corridor doors (which he did), no apology, nothing. Breakfast was busy, not enough staff to keep buffet filled. Tables dirty. Kitchen staff without apron or hair net. Check out was quick, but staff did not inquire about stay. One of the worst Mercure I have ever stayed, will not be coming back, unless some serious management changes will occur.
I stayed at the hotel one night on a business trip. I arrived at Dusseldorf Airport and chose the hotel because it was outside the city centre but good access for where I wanted to go the next day.
The hotel is modern but does not feel sterile. The reception was efficient and speedy.
The bed was comfortable and room temperature was neither too hot or cold. The hotel was in a quiet spot and I was not woken by other guests.
It's just a normal ***hotel, parking place is good and enough places, the hotel is not so good sound proof, the breakfast is really good, comperable to a ****hotel. Just an avarage hotel not a hotel that your really would like to promote and recommend, but in general its ok.
The room was without air conditioning and mini bar. I had to open the window to sleep because the wheater was very hot!! Wifi was not good and you needed minutes to open a hompage. The location was good.