This is a really great resort in the lovely ski area of Alta Badia in South Tirol in Italy.
Rooms, service (in particular), wellness and food are all of excellent quality. The price level is high but nothing exceptional for a 4star superior hotel in this exclusive resort.
We booked late so only the larger rooms (mini suites ) were available. First we got a room on the first floor which was fine but had a very limited view. After one night we got another room on the second floor with better view and then we had nothing to complain about regarding the room. The cleaning was perfect and the room maids did a great job. The bathroom was large although we almost never used it because of the wellness area. Bathrobes, slippers and towels for wellness were available.
The service in the hotel is excellent everywhere. It is large so do not expect that the staff know you by the name (which I in fact find unnecessary). You will neither learn to know the owner family which can be nice but which is also not necessary. Otherwise you will expect a friendly, attentive, helpful and discreet service everywhere: reception, bar, restaurant, ski shuttle etc. The staff are all multilingual and understand and speak good english.
Food in general is fine. The day starts with a rich breakfast buffé supplemented by a breakfast a la carte menue which contains among other dishes the celebrated Egg Benedict. What you did not find on the buffé you could always ask for it, like fresh squeezed orange juice, and you got it promptly.
In the afternoon (starting at 4pm) there is cake buffet (and also some other dishes) in the bar area. Here you will find many hotel guests in their bathrobes passing on the way to the wellness area.
Dinner consisted of both an antipasto buffet as well as a cooked starter. It was followed by a "primo" which could be either ravioli, risotto or some other spagetti dish. The "secondo" is a choice between meat and fish. All were of high quality but I wish that some of the main courses could have had some more flavour. Now they were mild to the limit of being tasteless. Do not be so afraid of spices!
For dessert there were both a cooked dessert and a choice from the buffet.
We got good advice regarding vine. We had only wines from the South Tirol but for those wanting more internationally known wines there is a good selection from all Italian wine regions and also from outside Italy. They also had half bottles and wine by the glass.
We always looked forward to dinner every day in spite of our comment regarding flavours.
The hotel has a large wellness and fitness area. We never used the fitness area (tired after skiing) but used the wellness area every day. This has two parts, pool area and sauna area. There are two swimming pools, one indoor with an outdoor section and the new skypool. The later is unique. Here you can swim outdoors with splendid view of the surrounding alps. In fact this hotel is one of the very few which has an outdoor pool open in winter so it is an experience not to be missed.
I must admit that the sauna area made me a little disappointed. There is a very nice, but small, outdoor sauna with whirlpool where it twice daily are an aroma bath ceremony (aufguss in german). This was very popular and it was crowded every time I visited it. It needs an extension. The main sauna area I found dark and gloomy. There were a few saunas of different temperature and two steambath saunas. The "dresscode" is nudity as in all germanspeaking areas but no one cared about that but used the saunas wearing bathing suites. I think the hotel officially should claim the sauna area as being "clothing optional".
When it comes to ski service I must say that I have never experienced any better than this. You have your own skibox (room number at the front) where you can put skis, boots helmet and gloves in a heated areas so that everything is dry and warm for the following morning.
The main ski center is a few km away so the hotel has a very efficient shuttle service. We never waited mote than 5 minutes (often less than this) for a pick up, both from the hotel but also on the way back from the slopes to the hotel. The driver was very helpful with the skis. Again many thanks!
I should also mention the bar area with also has a very prompt and friendly service. I appreciated that we did not have to sign a paper for everything we ordered there or in the restaurant. If I should wish for an improvement is that they should serve South Tirol spumante by the glass which they don´t. Only Prosecco or Franciacorta which both are fine but they should herald the regional wines.
In all. Fanes is a luxury resort and it meets all the requirements you can have on such a hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC