We were charged a whopping amount of 10000 ALL for a room that kept having terrible lighting problems (the lights kept on turning off. There was no water, had problems with the heating system and on top of all these the fireplace filled our room with smoke to the point where we couldn’t even stay in anymore. At least the staff was understanding and professional.
We stayed there for one night and it was absolutely a dissapoinment.We didnt have warm water when we got back to our room after using the indoor pool.Furthermore we were cold all night because it didnt have warm sheets despite of the cold and rainy weather outside.And on top of all the waiter that served us through our staying was rude and looked at us as if we had done something wrong.It was a horrible experience that i do not want to repeat ever again!
We reserved a room with chimney and guess what ! We paid for chimney extra and the chimney were not working ! All the smoke of the chimney gets inside the room, we change the room two times same story! We stayed in the room with smoke ! The waiter was trying to charge us things that we didnt use ! And the last one is breakfast they served breakfast only with water ! Not recommended at all !!!!
Amazingly beautifully built place, the wood and rock work are impressive. Bathroom, bedroom and living space was beautiful and fairly comfortable. Food was fantastic, service in the restaurant was exceptional. Quiet beyond belief for Albania. It is a taste of the village as far as views. We were provided wood for an amazing fire in our room.
We made a reservation via phone 2 weeks previous, but when we arrived several calls were made and questionable looks, finally we were taken to a room. Granted it was Thursday, but the pool pump was not running, the spa facilities were not on and there was water all over the bathroom floor (which remained for three days). Many light bulbs around the entire place needed replacing therefore it was really dark, a shame since there was a huge amount of money spent to build this place and so many maintenance items were not taken care. We had a terrible time with the fireplace, we have a lot of experience, but it was not drawing and smoke became a problem. No internet in the room, only in the restaurant.
We would return to this hotel for the quietness, beauty and restaurant, while overlooking the service at the reception and minor problems. Not a five star, I would rate this a three, but if there customer service at the reception were improved it would definitely be a four star.
Great view, indoor/outdoor pool, relaxing setting, great service and food.
Pricy and the room "duplex" where I stayed didn't have enough light and the downstairs was too small.
We had a great time. It wasen' crowded, there was live music and our son made some new friends rollin down the grassy hill:)