I have stayed in hotels and hostel all over the world from 5 star in Rhodes to a back packing hostel in Hanoi and Lima and beach shacks in India but this has to be the worst experience I have ever had.
We had the misfortune of staying at this hotel during our tour of Sicily. We used a well known booking portal to book 4 nights based on the information and pictures supplied in addition to the four stars on trip advisor. Clearly since its last good review in Sep 2018 it has encountered some very bad times.
Do not be fooled by the pictures as it is run down, badly kept, badly run and dirty. If you are old enough to remember ‘Rising Damp’ this makes this look like the Ritz.
They have changed some of the information since our stay as there was a picture of the harbour saying view from the hotel (see pictures) and it said it had a reception from 9am until 6pm daily now changed to partial reception
We choose this hotel as it promised a sea view and lots of amenities, including beach umbrellas, playground, front desk safe, self service laundry, luggage storage, tour/ticket assistance, free wifi and the host spoke English.
The pictures on the website showed a light, well presented small hotel.
We arrived at 5.30pm, and rather than a beachside hotel, we found ourselves in a small alley, overlooking lots of flats. We rang the bell but were unable to gain access. No reception despite that at the time it said daily reception. We rang the number on the booking and eventually, after a 20 minute wait, a man arrived to check us in. He spoke very limited English and then proceeded to show us a series of rooms. One of the rooms he entered was occupied and another obviously had someone staying there. He seemed to have no idea of which rooms were free and which rooms were empty. As it was dusk, and the rooms were not well lit, it was not possible to determine the condition of the rooms
There was no obvious front desk / reception, there was a small sign saying ‘reception’ behind a locked door. Eventually we settled on a room. The man showing us round then said that we had to pay in the morning. We advised that we had already paid through the booking portal and he then became very anxious to see how we had paid and my husband showed him the details on the phone, which he took a photo of.
There was no information available, on tours etc, or where the laundry was etc etc.
We asked the man about the internet, he said someone would come before 8 to give us the internet.
We waited until it was gone 8 and then we called the number on the booking. The person on the end of the phone didn’t speak English. They said to call back in 20 mins.
We called back and a lady answered the phone, who spoke a little English. We asked about the internet but she brushed that aside and said that someone would come tomorrow morning before 10 to collect payment for the room, despite the fact that we had already paid and explained this to the man that had let us in.
Once again we explained that we had already paid and she said that we couldn’t pay on line, it HAD TO BE CASH. Their reason being that they had a problem with the website! We said we would get back to her. They seemed quite aggressive. We then phoned specialist hotel company we had booked through, who assured us that payment had already been made, they contacted the owner while we were on the phone, and then advised us that they had told the owner that payment had been made to themselves
We phoned the owner back and said that we had payment confirmation. We asked again about the internet and were told that someone would come tomorrow morning by 10.00 (bearing in mind that the reception was supposed to open at 9am)
I had had a couple of whats app messages on my phone, (as I had used that to call the owner), but they were in Italian. I wrote in English that I didn’t understand Italian and we then used Google translate to ask where the internet was, but got no reply.
By this time, it was 8.45 and we were exhausted, so we went for a meal and then went to bed.
When we woke the next morning, we were able to have a closer look at the room.
We found a huge cockroach in the bath room, still alive, the toilet seat was broken, there was blood on the pillowcase and the second bed was held up with lampshades. The curtain rail was crooked and there were bare wires hanging out of the wall. All in all the hotel, in our opinion, misrepresented itself big time. It was nothing like the ads on the website
We called the owner again and asked about the internet and mentioned things in the room. He said he would be there by 10.00am.
10.00am came and went and as it was our holiday, we decided that enough was enough. We had tried to contact the owners but they seemed reluctant to come and address the problems. Bearing in mind that they say the reception is manned from 9am to 6pm and we had not seen anyone . I was not prepared to stay in a dirty hotel, that was nothing like it purported to be and who were not prepared to come and deal with an obvious problem with its guests. At 10:30 we left the hotel and booked into an IBIS who said we were the second person who had come to them from this hotel.
We returned to the hotel at about 12:30 to collect our luggage and still there was nobody there to meet us. There was a taped note on the door saying that they needed our passports, but no mention of the internet, or our concerns.
We did try to log on but still the problem with the internet had not been addressed.
We were not happy or comfortable and didn’t feel safe, especially as the owner had demanded more money. We had tried to communicate both with the owners and through Hotels.com but we had seen no one since being let in some 15.5 hours earlier .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC