Date of stay: January 2020
My second stay here and my second and I'm even more satisfied than the last time. I noticed a few layout changes at the lounge from my last stay in December 2015 especially the free Coffee and Water Station - very welcome. Also, free snacks and sweets at the bar. The design remains coordinated and pleasant. I was impressed with the change to the bathtub which t my first visit was edged with plastic and which tended to give way if you sat and would trap your skin painfully; now replaced with solid granite-like tile and quite comfortable. There's a dedicated smartphone now in every room for dedicated digital services - very nice and unique touch. The TV is also a Smart TV now. I visited with my wife and 3 children. My daughter, 8, was quite taken with this hotel and didn't want to leave! We stayed in 318 and 301 from 12th - 18th January 2020, while it was still quite cold, everywhere was quite warm except the corridors which were quite cold and required cold wear to be comfortable. I still would like to see the reading chair changed to a swivel type and that protruding tap in the bath changed to something less threatening. This is a lovely hotel but quite unassuming from the outside. This will remain my Rome home!
Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina
Responded 29 Jan 2020
Dear Gugbabe, Thank you so much for such a positive feedback. It is rewarding to read that your expectations have once again been overcome.We are very attentive to improve our services and facilities and it is wonderful that you had the possibility of getting a hands-on experience of all our latest innovations. We also thank you for all your suggestions that we could consider in view of further improvement initiatives. Happy to be your Rome home, we look forward to welcoming you back again very soon. Kind regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
This response is the subjective opinion of the management representative and not of TripAdvisor LLC