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All You Need to Know About the Rooms
at Best Western Premier Hotel Royal Santina

Room/Suite (359)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... comfortable. There's a dedicated smartphone now in every room for dedicated digital services - very nice and unique touch....
... in low season. Mostly used by groul tourist from asia. The room I had was on 4th floor. It was good but a little bit worn...
... I would not recommend this hotel unless you’re desperate.the classic room is so small and can’t fit more than 2 big luggages.
Most popular question about the rooms
Is the fitness suite open?
Answer from Jakub G
Aug 2020 |
yes

Reviews that mention rooms

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GUgbabe wrote a review Jan 2020
Kaduna State, Nigeria54 contributions7 helpful votes
My second stay here and my second and I'm even more satisfied than the last time. I noticed a few layout changes at the lounge from my last stay in December 2015 especially the free Coffee and Water Station - very welcome. Also, free snacks and sweets at the bar. The design remains coordinated and pleasant. I was impressed with the change to the bathtub which t my first visit was edged with plastic and which tended to give way if you sat and would trap your skin painfully; now replaced with solid granite-like tile and quite comfortable. There's a dedicated smartphone now in every room for dedicated digital services - very nice and unique touch. The TV is also a Smart TV now. I visited with my wife and 3 children. My daughter, 8, was quite taken with this hotel and didn't want to leave! We stayed in 318 and 301 from 12th - 18th January 2020, while it was still quite cold, everywhere was quite warm except the corridors which were quite cold and required cold wear to be comfortable. I still would like to see the reading chair changed to a swivel type and that protruding tap in the bath changed to something less threatening. This is a lovely hotel but quite unassuming from the outside. This will remain my Rome home!
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Date of stay: January 2020
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Review collected in partnership with Best Western
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina
Responded 29 Jan 2020
Dear Gugbabe, Thank you so much for such a positive feedback. It is rewarding to read that your expectations have once again been overcome.We are very attentive to improve our services and facilities and it is wonderful that you had the possibility of getting a hands-on experience of all our latest innovations. We also thank you for all your suggestions that we could consider in view of further improvement initiatives. Happy to be your Rome home, we look forward to welcoming you back again very soon. Kind regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eugenio wrote a review Jan 2020
77 contributions23 helpful votes
Good hotel near Termini railways station. It has good rates only in low season. Mostly used by groul tourist from asia. The room I had was on 4th floor. It was good but a little bit worn out, especially the bathroom. I needed the wifi to work but the bandwith was ridicolous; I had to use my phone instead.
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Date of stay: January 2020Trip type: Travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina
Responded 14 Jan 2020
Dear Eugenio, We thank you for your review. It is a pleasure to know you had a good stay in our hotel and we appreciate your positive rating. We make constant renovations to keep our quality standards high, so we hope that our guests will see continuous improvement. Thank you for bringing to our attention the problem you had with wifi. Your observations have led us to improve. We look forward to welcoming you back on a future visit. Kind Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nengsih Lim wrote a review Nov 2019
Hurstville, Australia12 contributions3 helpful votes
I have nothing good to say about this hotel other than the location is directly across from rome train terminal. All the staff in the hotel are not friendly and helpful. The worse customer service i’ve ever encountered. I would not recommend this hotel unless you’re desperate.the classic room is so small and can’t fit more than 2 big luggages.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina
Responded 2 Dec 2019
Dear Milanahcob, Thank you for having spent your time to share your impressions about your recent stay at our hotel. We are very disappointed to learn that we did not exceed your expectations during this visit. Please accept our sincere apologies. Our Staff is always valued by our guests as friendly and helpful and we are really sorry that you did not feel it. Nevertheless, your feedback helps us to see our service through the eyes of our guests and is highly valuable to us. We also regret to read that the room size disappointed your expectations. We offer many types of room and, if informed, we would have been glad to assist you in finding an alternative that precfectly suited your needs. We hope to have an opportunity to host you again in the future and provide you with our best service at all times during your stay. Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yaumanm2018 wrote a review Nov 2019
new york, United States10 contributions9 helpful votes
We booked a cruise that sail from Rome. So, we decided to stay in Rome for a few days before embark. We choose this hotel because of the location and reasonable price. What a great choice! Location is excellent, it is right in front of SIT bus station to and from the airport and a very short walk from the train terminal (the port of Rome is one hour train ride from the city). The hotel is also within walking distance from some nice shopping and a couple tourist attractions. Room is clean and reasonable large for Europe standard. All the staffs were wonderful and professional. Breakfast was simple but taste good. The only thing is they did not change the breakfast and we had the same breakfast throughout the five days we stayed there. Anyway, we had a very happy time in Rome and we liked the hotel. Will definitely stay in the hotel again when we re-visit Rome.
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Date of stay: October 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina
Responded 27 Nov 2019
Dear yaumanm, Thank you for sharing your review. We are delighted to learn that you had an enjoyable stay and that you were completely satisfied. We are also pleased that our team members provided you with an exceptional service. We will review your suggestion of more variety of the buffet breakfast for long stays. We hope to see you soon when you come to visit Roma again. Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
taronga57 wrote a review Nov 2019
Greater Sydney, Australia122 contributions31 helpful votes
This hotel has the best staff ever! After being warmly welcomed on a dark, stormy night with a beautiful smile from Paola at Check-in who was happy to give us lots of extremely useful information, we instantly had a good feeling about this place. A quick trip to our room confirmed our happiness with the room and its facilities and later experiencing the extremely comfortable bed and bedding. Wonderful staff interaction continued with Giannino at Bar, Tiziana and Valentina at Bar/Dining to Patrizia at Breakfast...again all these fantastic people were professional, with an absolute eagerness to please and great all round customer service. Hotel is fantastically located, a few minutes walk from main train station (where airport express train is just 14 Euro each), as well as airport shuttle and Hop On/Hop Off buses right across the road. Breakfast at 7.50 Euro is also excellent value. We didn't want to leave and I would highly recommend for value and service.
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Date of stay: November 2019
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Management_Roscioli, Responsabile relazioni con la clientela at Best Western Premier Hotel Royal Santina
Responded 28 Nov 2019
Dear taronga, What a wonderful review! It is always a pleasure to read such a fantastic comment like yours. Thank you so much! We're pleased to hear that our exemplary staff took such great care of you and that everything lived up to delivering a truly memorable experience. We strive for excellence, and your desire to stay with us and not to leave anymore is the best reward for us. I will ensure your kind comments are shared with every member staff mentioned! We look forward to welcoming you again when you come to visit Rome in the future. Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

KittyCatBrown asked a question Aug 2020
London, United Kingdom13 contributions18 helpful votes
Is the fitness suite open?
Answer from Jakub G
Aug 2020 |
yes
0 votes
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Prasidoro N asked a question Oct 2019
Jakarta, Indonesia5 contributions1 helpful vote
Hello, does the hotel have a safe deposit other than the in room safety box?
Answer from M Giangrande
Oct 2019 |
No, I don’t think so.
0 votes
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Answer from Julbob_12
Jul 2018 |
IT would be worth contacting the hotel personally. Thank you.
0 votes
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Nancy T asked a question Aug 2017
Pleasant Hill, Missouri8 contributions3 helpful votes
Are the beds soft and can I bring breakfast to my room?
Aug 2017 |
I would say the mattresses have good support. They are not too hard or too soft. You won't feel like you are sleeping on a brick and you won't feel like you are sleeping on cotton. They are medium..comfortable with decent support. I'm not sure about breakfast if you are referring to bringing breakfast back to the room from the hotel's restaurant area. Since we didn't eat the hotel food. But, we did bring back outside food several times. There is a desk area in the room that worked well for eating.
1 vote
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Answer from clarita125
Nov 2016 |
As far as I know they all have standard tubs and separate shower. The rooms are a good size. We had a room on the front of the hotel right above the signs. The hotel is in a perfect location, across the train and bus station, we could walk just about everywhere in about 1/2 hour. Hope this will help if you need anymore info just ask.
1 vote
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