Date of stay: November 2019Trip type: Travelled on business
After rather longish check in received key room without any comment or remark. Room itself, smelled like old attick with very dirty carpet, run down furniture. Bathroom turned out to be equiped for invalid, not normal shower or toilet.
Bed old, room very hot. Although window could be opened, impossible as is on very noisy and busy street. Only slept a few hours, after long, long trip.
Restaurant, food very limited choice and even then food was terrible.
Internet access only with purchase of EURO 7.50 code, are we living in 2000 still?
Only good point was breakfast which was the highlight of the stay, although expensive for the offer, it was decent and therefor the highlight. Next time in Hannover, rather take hotel 1 hr or more away, than revisit this hotel.
Room Tip: Assure at check in normal room, room not on main street side.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from WyndhamHannover, Front Office Manager at Wyndham Hannover Atrium
Responded 22 Nov 2019
Dear petervl Thank you for having taken the time to share your comments concerning your recent stay at the Wyndham Hannover Atrium Hotel. I am sorry to read that you are not satisfied with your stay and the services provided. But first of all, we are pleased that you were satisfied with our rich breakfast. For the inconvenience of your custumers experienced in regards to room conditions, I would like to apologize most sincerely. Please rest assured that I have already forwarded your comment with our Maintenance Team, who will certainly follow up on this matter to avoid a similar situation in the future. Your comments are very important to us, as they help us to review and improve our services. About your comment regarding the internet, we are a bit surprised. All our guests have access to our high-speed Wi-Fi for free. The mentioned price of 7.50 € is unknown to us. Dear petervl, we accept your decision regarding your future hotel choice, nevertheless, you are always welcome with us. Yours sincerely, Yannick Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC