We came to Kempten really late in the evening, 10 p.m. due to a lot of closed roads from Innsbruck. When we called Fuerstenhof we got a really good feeling and felt that we wanted to stay with them. We informed them that we would arrive around ten o´clock in the evening and would really appreciate an easy meal like a toast or a club sandwich, we had been travelling for 3 hours in very bad whether conditions with no possibility to stop. The girl in the reception said she would tell the kitchen and see what could be done. When we arrived at ten we quickly checked in, got our key and left everything in the room. We hurried downstairs to the restaurant where we were met by someone from the kitchen staff who just told us that they were closed. All our questions were answered with a "no", which is very unsympathetic, unhelpful and disappointing, boarderlining rude. We went back and asked the lady in the reception if there was anything open where we could find something to eat. She was very understanding and helpful and gave us the roadmap to a place where we could find something to eat and other alternatives, which was great. In the room we found a binder with a lot of good information about the area and the hotel. The sad part was that it also stated that the restaurant was open daily until 2230, which obviously was not true according to guy in the kitchen. Everything about the hotel was top notch, except the experience with the restaurant staff. He was really arrogant and not interested in helping us out. He closed the kitchen at least 15 min, maybe half an hour before their official closing time and treated us like we were a nuisance. Without him this would be a 5 in rating, now it is a 3. That is how much one person will affect your experience. A small tip to the management, have a conversation with the staff in the restaurant because they have a huge impact on the overall experience. Your staff in the reception and breakfast room deserve praise they were wonderful, service-minded, helpful and always had a smile for us. NOT the guy in the restaurant. Until I read that he is gone we will not come back, unfortunately.
I read that some people had bad experiences but not recently. My opinion is perhaps biased to the good side because the people at the hotel helped me in a bad situation. In my last trip to Europe I made all my reservations through Booking.com, as I had done in other trips (not always). Everything was properly confirmed and in general I had no problem. Particularly for Füssen the conditions were to pay 90% in advance and 10% would be deduced from the credit card some three days ahead of the check-in date. I arrived to the hotel with my print-out stating that I had a valid reservation and found it was cancelled! By whom? By Booking.com! Their VERY BAD SYSTEM could not get the transaction for 14 miserable Euros through and no person checks if there has been a problem on their side, an e-mail is sent automatically and no one contacts directly the customer. Well while I travel I'm not permanently checking emails and they used the wrong address. Füssen was fully occupied and the Fürstenhof had occupied my room for one night. Booking accepted their mistake but after a three and a half hour come and go they could only suggest to take a room in a hotel, supposedly the only one available at FIVE TIMES the price. A man who was the father of the man at the desk, which I think must be the manager, offered me a place which was not for customers but decent to sleep and take a bath, so that I didn't pay so much and did not have to sleep somewhere outside. Now, this is a great attitude which I appreciate very much. Next day I could take a room normally (my reservation had been for two days) and I didn't miss the tour I had reserved from Buenos Aires. Specifically the room was alright, clean, not spectacular but good enough and at a good price. At first I had thought the hotel was a little apart, but having gone to the centre and the station several times I realized that's an 8 minute walk and that is near enough. Breakfast was decent and was included in the low price. Because of the situation described there are some aspects I had no time to evaluate, but for me it is a good economic option. And they "saved my life". Ah! I had no problems with the hotel wifi.
Leí que algunos tuvieron malas experiencias pero no recientes. A lo mejor mi opinión es sesgada a lo bueno porque la gente del hotel me ayudó en una situación molesta. En este viaje a Europa reservé todos los hoteles por medio de Booking.com, como hice en otros viajes aunque no siempre. Todo estaba adecuadamente confirmado y en general no tuve problemas. Particularmente en Füssen las condiciones eran pagar adelantado el 90% y el otro 10% se debitaría de la tarjeta unos días previos al check-in. Al arribar al hotel Booking me había cancelado la reserva, a lo cual yo mostraba la impresión de la misma diciendo que estaba todo aprobado. Es que su sistema informático MUY POBRE EN FUNCIONAMIENTO no pudo pasar el saldo de los miserables 14 euros y nadie humano controla eso, o si es una posible falla de ellos, como resultó ser, se emite un e-mail y tal vez lean si uno responde, pero estando de viaje y si me lo mandan a un email incorrecto, es difícil que pueda estar leyendo y contestar eso. Füssen tenía un lleno total y no había habitaciones y el hotel Fürstenhof había aceptado otra reserva por la mía por un día. Después de lidiar 3 horas y media con Booking me sugerían tomar la única habitación disponible en todo Füssen en otro hotel pagando CINCO veces más la noche. Me salvó el gerente que me ofreció un lugar limpio aunque no preparado para turistas, con un baño, para pasar la primera noche y después sí tomar la habitación normal para la segunda noche (mi reserva original era por dos) y así no tener que pagar una exorbitancia ni dormir afuera como un homeless. Ahora bien, esta actitud tiene mucho valor para mí. Específicamente la habitación estuvo bien, cómoda y
We got into Fussen relatively late and had a bit of sticker shock at some of the bigger hotels downtown. My girlfriend pulled out her phone and found this place saying it was only 5 minutes walk away. That's not bad, probably still in town, great. Wrong. That 5 minute walk doesn't seem like much, but it put us definitely outside of town which made us really have to think hard about where to go for dinner knowing we had a long walk back. The room was clean and quite, but just seemed kinda sketchy. In our experience, location was the problem. We didn't have anything go wrong, but it felt like it could have at any time. I would not stay here again.
Ok, let me start off by first saying we do not often rate or review hotels. But i feel compelled to leave a report for this place.
My girlfriend and I have been travelling for the last year, from SE Asia through China, Mongolia, Russia, Morocco and many other countries, so its safe to say we can handle hostels, hotels, rooms, tents etc that are not up to scratch. We do not often complain about small problems.
However, we checked into this hotel solely for the purpose of having a day of down time and using the internet to catch up with affairs.
Upon checking in the male hotel receptionist was very cold and somewhat apprehensive about us viewing the room. Once we had checked in we tried to use the internet which was sketchy at best and only worked well in the hallway, if we wanted to use it in the room we had to sit by the door. Again this is something we could have lived with and were not too troubled, my girlfriend decided to ask the man at reception if there was another room or an area with better internet.
As if completely offended by these questions he proceeded to storm up to the room where I was sitting yell at both of us saying "is room clean? you check out now"
Unsure of exactly what my girlfriend had said to anger this man so much I asked what the problem was, only to be barked at "leave this hotel, check out now"
So we packed our bags and left minus 5 Euros of the room rate we were not refunded.
We have never been kicked out of any hotels... ever!
Pathetic and childish service.
We stayed here only because we got to the city late and all of the good hotels were full. The man working there who seemed to be the owner was not initially overly unpleasant until we decided to stay there. After we got to our room and found the internet to not be working properly he refused to re-start the router and said no other guests had issues. Then told me that the common area pictured on the website was not for guests (because he was eating dinner and watching tv there).
The breakfast was ok, but it appeared like he treated other (non-american) guests better than us.
In 2 months in europe we never received this rude of service at a hotel, I am just glad it was only for one night.