All You Need to Know About the Pool
at Hotel de Bourgtheroulde, Autograph Collection
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Pool & Beach (48)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... room and facilities. Excellent welcome and service. Swimming pool was very cold but in the Covid period not very important...
... spa facility in the basement, which includes a huge pool, gym, sauna and steam room. The main bar area, just off the...
... in later in the afternoon. - The hotel's spa and swimming pool were free and phenomenal - Loved the antique atmosphere of...
Most popular question about the pool
... cot and small bed in one room provided by the hotel, also are we allowed to use the swimming pool as a family? Many thanks Jackie (we are looking for a room for this Wednesday)
Answer from Fernando H
Jul 2017 |
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Reviews that mention pool
Write a reviewPerfect room and facilities. Excellent welcome and service. Swimming pool was very cold but in the Covid period not very important 😉the restaurant is a brasserie and the nice restaurant seems closed. We used « Voyages Privé » and received all expected.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
First time to Rouen and selected the Hotel de Bourgtherould to stay for two nights. This hotel has everything. Firstly location - when you walk out the front entrance, you are immediately in the old town of Rouen. I cant say enough about Rouen as a destination. Just walking the streets and taking in the sights of the narrow cobble stone streets, markets, quaint restaurants and cafe's, delicatessen's, shopping opportunities. Endless. Back to the hotel, the staff are amazing and it is 6 star service for sure. Nothing is too much trouble, service is immediate and done with a smile. The hotel itself has endless character, yet modernised. Our room was large very comfortable and well appointed. The hotel has an incredible spa facility in the basement, which includes a huge pool, gym, sauna and steam room. The main bar area, just off the lobby is a happening place in the evening with live music. Cant say enough about this hotel. It is special occasion venue and I would highly recommend anyone visiting Rouen to make it their first choice. Only word of caution - if you are using GPS navigation, it gets a bit confused - make sure you approach the hotel from the West and turn left into the street leading to the hotel. The entrance to the parking is up this side street, where you come up to a key pad and a hydraulic bollard. Best to call the hotel ahead and make sure you know the code for entrance.
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Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
We booked a two-night stay in prestige junior suite room for a weekend trip from Paris. We heard great things about the hotel, and the hotel definitely deserves such great reviews.
Pros:
- The check-in process was smooth. We arrived early in the morning, so the hotel stored our luggage until we check in later in the afternoon.
- The hotel's spa and swimming pool were free and phenomenal
- Loved the antique atmosphere of the hotel. Impressed at how well maintained and clean the place was.
- The room was very spacious. especially loved how big the bathtub was.
- Prime location for exploring Rouen
Cons:
- Lack of wall plug near the bed
- Slow elevator. Because of this, we took stairs in most cases
- We had difficulty in ordering in-room dining. The front desk and the restaurant kept directing the call to each other saying that they can't take orders. Even after calling them twice, we were not able to order. We were told that they will call us back but never received a call back, so we just went out for food.
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Rooms
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Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Reservations H, General Manager at Hotel de Bourgtheroulde, Autograph Collection
Responded 5 Nov 2019
Dear Ryan, What a pleasure to read your comment. We thank you for your stay with us and your feedback. Be sure I would share the improvement points with my team in order to make your future stay perfect! See you soon in Rouen, Antoine Raulet
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nice room really comfy bed, good shower and amenities. Iron and Ironing board nice touch when you have been travelling like we had. Coffee machine and kettle but had to go in search of milk as there was only a small one. Clean but the rest of the hotel seemed quite dark. lovely pool and area, the outside of the hotel was beautiful and very historic. Well located for site seeing. Helpful staff. Parking was secure and expensive but for a city you can accept it. Nice hotel would stay again if I visit Rouen as its location was so good.
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Room Tip: didn't see any other rooms but would of preferred one that I didn't have to go down...
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
We had stayed here once before and had a delightful experience. NOT DELIGHTFUL this time. The hotel is very beautiful to look at with large unique rooms and great bathrooms. However, it’s not well run or deserving of 5 stars. Our room had NO dressers of any kind, no drawers for storage of clothing. The front desk staff was pretty much officious and NOT welcoming, as were the valet staff. The fitness center and pool are very pretty, but the pool lacks a hot tub, and the fitness center has no weights or exercise machines. Getting to and from the hotel was a nightmare, with NO DIRECTIONS given to us in advance. Valet parking was the only option available, but it was incredibly inefficient. You called down for your car and it NEVER was brought to you until you asked a second or a third time. Our complaints led to elimination of our valet parking fee, but NO ONE ever apologized to us for our difficulties with parking and access. Breakfast was bountiful, but many items were undercooked. We left a day early and will never return to this hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
Helpful
Response from Marion T, Director of Sales at Hotel de Bourgtheroulde, Autograph Collection
Responded 9 Sep 2019
Dear Sir Randy, Thank you for choosing to stay at the Hotel de Bourgtheroulde, Autograph Collection and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. I do regret i did not have the opportunity to meet you before your departure. The experience you described is not characteristic of the level of service our associates strive to provide. My team and I strive to reach upscale quality service in the entire Hôtel and your feedbacks help us in this way. We apologize again. My front manager and I are at your disposal if you wish to contact us to discuss it. I hope you will give us another opportunity to show you how our quality of service is in our property during a next stay as you enjoyed your first stay. I hope to change your point of view and to offer you a positive experience. Sincerely, Marion TANQUEREL Sales and quality manager m.tanquerel@hotelsparouen.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Questions & answers about the pool
Answer from Fernando H
Jul 2017 |
Dear Madam,
We thank you sincerely for the interest that you show toward our hotel.
We inform you with pleasure that we have a family room equipped with a king size bed for two adults, one sofa bed for your five year old child, one baby cot for your one year old child. All the family will get a free access to the spa including indoor swimming pool 18mx9m.
We still have the availability for next Wednesday,
Don't hesitate to contact us directly at 0033 (0) 235 145 036 or by email at reservations@hotelsparouen com
Looking forward to hearing from you,
Julien Hartmann
Assistant Reservations
Exploration438447 asked a question Oct 2014
Answer from Fernando H
Oct 2014 |
Dear Emma,
Thank you very much for the interest you show in our hotel.
I have the pleasure to inform you that we have availability to welcome your family at that period. I suggest you to book a Prestige room because there is a sofabed for the children and we can add a crib too.
Do not hesitate to visit our website at the categorie "Offres" to find the prices or to send us an email.
Regarding things to do with your children I might suggest cinema, Woupi, Christmast market(with an outdoor rink), our spa with swimming pool for exemple.
Awaiting the pleasure to welcome you
Answer from Fernando H
Oct 2014 |
Dear Sir,
To follow upon your request I'm pleased to confirm you our avaibility for rooms after Christmas. We can offer you 2 baby cots for your twins. I advise you to reserve a Privilege or a Prestige room, which size is 25sqm and 40 sqm. You'll have also access to the SPA : indoor simming pool 18x9, steam bath, sauna and fitness center. We don't have any creche at the hotel. Rouen is a beautiful city, our hotel is located in the city center, many facilities; you can visit churches, Cathedral. May I ask you to call me directly on +33 (0)2 35 14 50 36 on Monday 6th October ? I'll offer you promotional rates. Thanks and best regards, Ludivine Auzou / Reservation & Revenue Manager
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