The attractive online photos belie the awful experience we had at Giant so called Serviced "Apartments" at 41 Eglantine Avenue .The tone was set by a non-welcoming email with the door codes which warned us we would be charged for any damage .What type of establishment welcomes you by threatening you for something you have not done or were not intending to do ? Upon entry there was no physical welcome ..the Reception Desk was a "Ghost Ship " .Instead our noses were assailed by the caustic aroma of industrial grade bleach . Is it not possible to use a more fragrant floor cleaner ? We travelled along a linear corridor lit by blindingly white LEDs to the door of our Flat (these are not apartments but flats squeezed into in a old terrace house ).After a high tech palm print entry system we entered a seemingly pitch black dark hallway ..we fumbled to find a light switch ( Hi tech systems appeared not to reach the Hallway ; a motion sensor light is a step too far apparently ) .We found 2 switches .One did nothing the other bizarrely lit another room .we fumbled further in darkness struggling to get our bearings . Natural light ??? The view from the salon was of/ through perforated metal shutter into a car park .The Bathroom had no natural light .The bedroom had a window looking directly into a high brick wall 2-3 ft away . The coffin like ambiance became increasingly overwhelming and distasteful . Despite the stench of bleach in the corridor( suggesting cleanliness was importance ) we opened the oven to find ourselves dry wretching from the stink of rancid burnt grease. All 3 oven trays had debris and grease from previously oven cooked food and the pizza tray was literally swimming in grease .The crockery and glasses were not clean and had to be washed before use .The sofa was very uncomfortable .Why have 2 hi tech smart TVs but not provide content ? The bed had a mattress with concrete like support .The heating system had a mind of its own at 10 pm were "baked" in the living area and at 3 am the bedroom was a furnace ..the coup du grace was delivered at 0745 Hrs when we woke to no electricity .I rang the "SERVICED " apartments number to be greeted with a recorded message telling me contact a maintenance contractor .Hello ?? What happened to the "SERVICED " part of the description .Pretty difficult to make breakfast or use an electric shower with no electricity .Eventually the electricity came back on .No apology or acknowledgement by GIANT .The Oven gloves were filthy fit only for the Bin. .The tone was further underlined by a Notice affixed to the back of the flat door .It informed us that if we made noise we would receive a Visit from a private security Firm . ( Not the Local Council who have the statutory authority to deal with Noise Nuisance and have teams On call 24/7 to address Nuisances ) . The Private Security Firm would charge us .So rather than have an independent, objective and publicly funded service provided by a local authority which is accountable for its actions , an unaccountable private commercial firm will "charge you " .Is this whats passes for Hospitality ? REALLY ? . I have stayed in lots of Holiday Apartments and this was beyond doubt the Worst ! We will not be back .The Photos and the price may be attractive but the reality is unpleasant ,
The apartment has a modern decorated look. The location is near the university area, about a 1.5 miles from the main city centre. There were some food options around and also some small supermarkets if one wants to cook. The living area / kitchenette was spacious. No dishwashing tablets or cleaning products except for a kitchen roll. Some pans available but had to be cleaned before use. The bedrooms were smaller than expected, with little space to keep suitcases - we used ours from the living room. We were surprised to see a full dishwasher and some of the utensils in the kitchen were quite dirty. The refrigerator was stinking. The bedrooms were clean and beds comfortable. All doors all have codes, and instructions sent before hand, so no human interaction at all.
I stayed for one night in apartment 1 on ground floor on arrival into hallway I could smell smoke smell especially in the living room area the apartment had not been cleaned well dirty cups food under sink bin we had two bedrooms which seemed spotless but when going to bed that evening the sheets felt wet with the damp and room was very cold
The sofa bed in living area needed to be Hoover as there was all crumbs under covers
I will not be returning
Only positive was being close to ulster museum and botanic gardens the area around apartment was nice. If they sort out cleaning and turn on heating it would have made for a much more comfortable stay.
Stay in the pent house apartment with my 3 kids, sister in law and her 4 kids.
On arrival the instructions given were easy to follow. Apartment was very clean and well equipped, with clean fresh towels, soap, kitchen utensils, washing machine & dryer.
There was plenty of room with us all being there we weren’t crammed in.
Helpful and well mannered staff when called the office.
The free WiFi was an added bonus.
I would recommend and will be using again when next over to Ireland.
Me & my sister in law stayed in the penthouse apartment with our kids for a weekend while visiting family in Belfast & Enniskillen.The location was was ideal as there are plenty of places to eat in and around the area.The facilities were very good and the beds was extremely comfortable. Very clean apartment would highly recommend for family’s. We will definitely be coming back.