We recently over Christmas went to Mozambique and made a booking at Sunset Lodge based upon the contents of their website. When we arrived at Sunset Lodge we were immediately dismayed to note that what was portrayed on the website was not what the Lodge was like in reality. There’s no security and we were warned by staff members and the lodge manager not to leave anything outside of the rooms because of theft. It’s situated effectively in the middle of a local village and the room that we stayed in was uncomfortably close, from both the noise and privacy point of view, to other local dwellings. We were constantly harassed by people, attempting to sell us their souvenirs, who came right up onto the stoop of the chalet and were incredibly persistent. Following the “hawkers” came the children begging for sweets or money. The accommodation itself was filthy (one pot in the cupboard still had whatever it was lasted use to cook in it) and nowhere near the beach. The website and pamphlet is craftily worded to create the impression that it is near the beach. The bathrooms were dirty, old and decrepit. Read the wording carefully on the website because it is in my view misleading. It is for this reason that when you pay for your accommodation (which has to be paid in full upfront I might add) they then forward you terms and conditions saying that there will be no refunds. Not only is this in contravention of the Consumer Protection Act, but clearly the lodge is aware of the fact their guests may not be happy with their accommodation. They hide behind the fact that because they give you the GPS coordinates you should actually be able to figure out exactly where it is before you go there. Refusing to give refunds for contract entered into in South Africa is a contravention of the Consumer Protection Act. Info on the lodge itself is sketchy. It appears to be owned by a Paul Bekker. I had attempted to resolve this amicably with Sunset Lodge and Mr Bekker (as my family and I departed from the lodge as soon as we could find alternative accommodation) by asking Mr Bekker to refund the balance of the 8 days that we had not stayed there. His response was that we had absconded. Now my understanding of the word absconded means “leave hurriedly and secretly with a view to escaping from custody avoiding arrest or some liability”. His use of this word is strange bearing in mind that we sat down with the managers of Sunset Lodge and explained our reasons for leaving before we did so and requested they let us know if there were any additional amounts owing, after we had already paid for the 10 nights’ accommodation in full before arriving.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC