Changed address on me 3 times before I even got there. Filty tiny condo, no amenities that are advertised. "Luxury 2 bedroom condo" is a 1 bedroom with a curtain put up across the eat in area of kitchen to make "bedroom" owners of property do not respond at all
My boyfriend and I booked through Hotwire and got this hotel for $120/night. We were staying for 5 nights. First of all, shame on Hotwire for even having this hotel as an option.
The day we arrived the address was advertised wrong so we couldn’t find the place and after calling 3 times the lady finally was able to tell us where it was. We entered the “hotel” through a coffee shop and had to wait an hour for the room to be ready. Then the lady had to take us through a sketchy gate to get to the room. This room had not one window. Toilet didn’t work and no hot water in shower. Bed was horrible and uncomfortable. There were hair and dust all over everything. There was a kitchenette which was nice. But it honestly felt like a jail cell. We only went to the room to sleep and found every way possible to avoid staying in there. No air conditioning and no room service. Not once were out toilet paper filled or bed made. We had to buy toilet paper cause there’s no phone in the room to call front desk(there is no front desk). This was a scary excuse for a hotel room. I have stayed at over a hundred hotels around the world. I’ve stayed at plenty in GTA but I’ve stayed at hotels in third world countries for a third of the price of this hotel and nothing, NOTHING compared to how terrible this place was.
Do NOT stay here! I’ve never left a negative review for anything in my life. But this needed to be said. If you have a trip coming up planning to stay here, CANCEL it!! And Hotwire, shame on you for having this as a “hotel” option associated with the same level of quality as Sheraton and Delta Chelsea.
Location ain't that bad... surroundings may look bit insecure, but it all turned out to be OK.
The "suites" are adequate, but the service is odd. People that barely speaks English, front desk has "office hours" attention and it is hard for you to know you're at the right place unless you know where you are going.
The staff guided me through the back door of a "restaurant" through an alley and up into a labyrinth of rooms and unfinished corridors.
The day I was leaving I went out to have breakfast and upon my return I opened my suite to find out all my stuff was missing. The person at the front desk had no idea where my things were put.
I just won't come back again.
Where to begin?! We emigrated to Toronto and booked this to tide us over till we could move into a rental. Initially we booked 10 nights with a view to extend if needed. We wanted somewhere with a kitchen so we didn't spend a fortune eating out every day, and specifically booked a room here because it was advertised with a 'fully equipped kitchen'.... False advertising at its best! We ended up having to ask at reception twice (which is now in the pop up bistro) for more utensils so we could actually make a meal.
The bedroom was unbearably hot as the only air con unit was mounted close to the ceiling in the hallway and was a portable one, so nicely cooled everything above it, but not below. We had a fan but that just blew warm air around the room. The alleyway outside (which is where the entrance is) is a hot spot for teenagers at night to stand and smoke weed which stinks out the room. After 4 days we asked the manager if we could be refunded for the remaining days as we were fed up and wanted to go else where. He told us to contact Hotels.com as that's who we booked through. 2 days later we got an email from Hotels.com saying that the very same manager had refused to refund us (not sure why he told us to contact them in the first place) My partner went to reception to discuss it and they sent someone to 'have a look at the aircon' to see if they could sort it. Interestingly, when he went down, my partner had mentioned to them that he was concerned at the apparent lack of smoke alarm - turns out there was one, but when they 'looked at the aircon', they sneakily replaced the battery that had been taken out previously. How did we know? The alarm started to go off every time we had a shower which it never did before.
They eventually decided to refund us the remaining 3 nights but by that point it was Friday afternoon and we couldn't find anything that was in price range that we could book at such short notice (bare in mind we now needed somewhere we could stay for another 10 nights).
Excuse the essay but this place is truly one of the worst we've stayed. In short, just don't!
I'll first off start by saying if I could give you place zero stars I would have. We stayed here by recommendations of another family member that stayed here last year and definitely shouldn't have listened. It was truly frightening walking up to the building and especially at night where there "courtyard", a word
I'll use extremely lightly, had no lightening whatsoever. Day one within a couple of hours of being in the room, we immediately killed a spider, broke down several webs in the corner of the bathroom doors, my cousin was stuck in the bathroom and the door wasn't even locked. The guy had to come break the knob. Yes there is a TV on the wall but don't expect to have tv working on them unless you request it at the front desk and still not get it. when you tell them there are no channels for 3 days, and they tell you they are working on it, then you ask about the progress the front desk just says oh well that room has an old TV with digital cable. We know that doesn't work, and rudely adds, just use the wifi on your phone. The wifi in the room isn't working sir. He says you're in this building right? I said yes. He says it's has wifi and walked off😫😤😒And the air conditioner spits big pieces of ice out at you and he brings a towel to remedy that. And please bring your own towels. Sheets too. They will only give you hand towels and bath towels. NO WASHCLOTHES. don't expect an ice machine or nice people for that matter. Please book anywhere else! Beware. They only care about your money. Didn't even ask if there was something that could have been down to make up happy.