I had a very pleasant experience checking in (Karla) and was given a garden room. Beach is well maintained. Room gorgeous boho vibe. But, the music vibrating my room from the DJ on the property is my killjoy. I came here to relax, rest and get sleep. The manager told me nothing can be done but gave me ear plugs. They do not work because the bass is vibrating my room which is on the 3rd floor. Sound travels up guys. Warn your guests please.
Loved it! An absolute must try if you come to Tulum. We had a superb modern room within a tent (very comfortable bed, great shower), the design was stunning! The pool area is very peaceful and it is onlt a minute-walk to one of the best beaches of Tulum. Thank you Serena!
I had a wonderful 6-night stay at Serena Glamping Hotel.
It is hard to find, because it’s the entrance is hidden off the road, in the parking lot of Mateo’s, the popular bar next-door. Once inside, the common spaces are gorgeous and enchanting – full of hammocks, meditation cushions, and a beautiful, small half circle pool and deck. There are also a sun roof deck, and thatch-roof palapa set up for yoga and meditation.
The room I stayed in was made of Mayan clay, a distinctive smelling natural material that kept it cool inside. There were beautiful furnishings including Mayan handicrafts and a very large comfortable bed. Bathroom was well appointed with a rain shower. Housekeeping was excellent, and the room was spotless every day.
The staff is absolutely wonderful, and I especially appreciate Nacho, Hugo and Carla. All of them are so kind, and went out of their way to help me navigate, book tours, and provide recommendations for what to do in Tulum.
It’s a nice touch that the hotel provides beach towels, WiFi and bottled water. Room service food from Mateo’s is available.
There are only two downsides to Serena: 1, there’s no access to the beach. There’s a public beach just down the road, but its cramped and full of seaweed. Your best option is to go to one of the zillion resorts, “beach clubs,” or restaurants along the Boca Paila and pay the (pretty exorbitant, “daily minimum”) fees to chill on their beach all day.
2, it can be hard to sleep. At night, my room was very poorly lit with just one overhead light, and at the same time the curtain in front of the glass doors did not block the fairy lights outside. The bigger problem is a noise from Mateo’s, which had live bands and/or the exact same repetitive, loud pop music soundtrack, every night from about 6-11pm. Luckily, I brought ear lplugs and an eye mask: do the same if you book a stay.
Overall, Hotel Serena Glamping is a really sweet little hotel, in a great location, and a very special beach town. I highly recommend it.
We stayed in this hotel last weekend and it was a nightmare, we woke up with ants and cockroaches in our bed (room 20), we asked the receptionist to change us to a different room and they wanted to charge us an extra 40USD! At the end they changed us, but the other room was full of ants and 60+ mosquitos, we intermediary left . We submitted a claim and they said to us "it is what it is"
Stay away from this place!!!
Hotel Serena Glamping Tulum is amazing! The hotel itself is cool as you feel as if you are in the middle of the jungle and get to connect with nature. At the same time, you don't lose some amenities like electricity, spa & room services. The place is beautifully decorated. We stayed in the glamping rooms, which are great. They literally feel like a luxury tent. The room has a small fridge and they provide free bottled water as well. Their shampoo/conditioner/bath soap are all natural/organic. The hotel itself is constructed/decorated with material (wood/concrete) that's from the region itself. There is also an area of the hotel where you can relax around a bonfire.
Mateos restaurant which is literally besides the hotel plays awesome live music and their food is exceptional. The location is prime as it's located at the very beginning of the Tulum 'strip'. It's within walking distance from the beach, boutique shops and tons of restaurants. Mateos rents bikes which you can use to go down the strip and see the rest of the area. The concept is phenomenal. Be ready to disconnect from the world, relieve stress and have the time of your life.