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All You Need to Know About the Rooms
at Hotel The Grandee

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Room review highlights
... made a booking and paid close to 500,000JPY (SGD6000) for my room last year, prior to Covid-19. Due to Covid-19 restrictions,...
Room 612 Amethyst Room Price at the time Jan 25-Jan26: $270 Total tax and all. Location: Good location a little bit away from...
... parking. After long run communication, we finally get our room key. We went to our room and is so cold inside it. We...

Reviews that mention rooms

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Michelle wrote a review Feb 2021
1 contribution
Absolutely horrible experience and lack of empathy from Hotel The Grandee. I chose this hotel because of positive reviews from my friend. I had made a booking and paid close to 500,000JPY (SGD6000) for my room last year, prior to Covid-19. Due to Covid-19 restrictions, it is impossible for me to travel to Japan this period, yet I could not even get a refund or change in schedule from the hotel. How is it fair that I have to forego my rooms over country restrictions which I have zero control over??? For the amount I have paid, I expected the hotel to at least give me more flexibility over this.
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Date of stay: February 2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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jkninh wrote a review Jan 2020
Gwangju, South Korea11 contributions
+1
Room 612 Amethyst Room
Price at the time Jan 25-Jan26: $270 Total tax and all.

Location:
Good location a little bit away from the busy central areas where its noisier but close enough to get to in 10 min walk.

Decor:
A bit quirky with inlaid amethyst stone in a rock wall. Modern styling. A display case of meteorites inside a locked glass cabinet. (no joke there really is a meteorite display case next to your toilet, see picture.)

Comfort:
The Amethyst Room was spacious and the bed seems to be a California King Size bed with ample room to sprawl out. There is a very huge sofa and a large bath tub with ambient lighting and water jet function in the bath. In addition the toilet is located in a separate private room on the other side of the room.

Extra perks and entertainment:
Huge TV display, premium coffee maker, a work desk, nice ambient lighting with a star simulated sky above the bed. Bulgari Soap set for those who care about luxury goods. Nice Sony and Harman Kardon sound systems to play music while you get ready.

Staff:
Friendly, Helpful and Professional. I was 3 hours late waking up for my flight out of Osaka,(I blame that comfortable bed, just couldn't get out of it) I rushed out and the staff was helpful in getting me on the go quickly, they were unable to procure a cab due to the weather so the staff pointed me in the right direction in the rain to get to the closest Taxi stand without hesitation.
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Date of stay: January 2020
Room Tip: Don't get it confused with The Grande Hotel which is located one block over.
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HOTELTHEGrandee, お客様担当マネージャー at Hotel The Grandee
Responded 23 Feb 2020
Thanks for the detailed review. It is about a 10 minute walk from the hotel to Dotonbori. The downtown area of ​​Higashi Shinsaibashi is a short distance from the hotel. The room you stayed at this time is Artist Room 612. Amethyst ore embedded in the wall is characteristic. In the toilet glass cabinet, real fragments of meteorites are displayed. The design theme of this room is "Element of the Earth". The bed is 244 cm wide and is probably the largest hotel in the area. The sofa is also large enough to sleep two people. As for the bathroom, you can enjoy the bathroom TV and whirlpool function while soaking in a large-sized bathtub, so it is popular with other guests. The TV in Room 612 is 65 inches large. The coffee machine is from Nespresso and is very fragrant. The lighting on the ceiling above the bed resembles the starry sky on the day of the hotel's grand opening. Thank you for taking beautiful photos of Bulgari bath amenities. It was nice to feel the staff in the hotel helpful. You seem to have slept on the day, but was it okay to return? Thanks for uploading a lot of photos this time. It will be useful for many users. We will try to provide a more comfortable space, so you will be waiting when you come to Japan! Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clara Pet C wrote a review Feb 2019
Macau, China48 contributions20 helpful votes
My colleague recommended this hotel so we booked it thru Rakuten Travel online. When we arrived, we parked our rented car at their parking and then check in. The receptionist doesn’t speak and understand much English. She told me we can’t park the car there because it’s full. We need to move our car to elsewhere parking.
After long run communication, we finally get our room key. We went to our room and is so cold inside it. We dropped our luggages and then went out for shopping.
When we back after dinner around 10pm, the receptionist called to our room and said they need to charge my son’s fee. My son is 6 years old and sleeping together with us (no extra bed), they need us to pay an extra 5000yen per night. I am so angry that why they didn’t tell me in advance when we check in. This is not professional at all.
Our room is terrible because at the back of the bed is the window and when I laid down on the bed, the freezing cold air is directly blow in on my head and I called the receptionist to come up and feel it. She just apologized and couldn’t do anything. She just brought the blanket and tried to use it to cover the window and didn’t let the cold wind coming in thru the window gap but it didn’t work. I asked if she can change another room for us and she said no.
We are so disappointed with this hotel. I seldom complaint or write review like that. This is really first time!!
The staffs of this hotel ruin my trip!! No services no assist and just keep asking me to pay the extra of my son’s charge!? This is ridiculous hotel I ever stayed.
I booked 2 nights and I really want to move to another hotel at once!!!
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Date of stay: February 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from HOTELTHEGrandee, お客様担当マネージャー at Hotel The Grandee
Responded 5 Apr 2019
Although you came to our hotel from a distant place this time, I felt very uncomfortable and I was very sorry. About the parking lot. Our hotel's underground parking is available by prior reservation. There was no parking reservation offer from you on the day, so we could not reserve a parking space. I was sorry that the guidance of the parking lot on the site was unclear. The front desk staff of our hotel are not good at English. It took a long time to check in and I'm sorry. Our hotel will charge an additional ¥ 5,000 (per person per night) for guests who check in without entering the number of children on the booking site. The front staff could not figure out because your children were not with me when you checked in. Sorry. I'm sorry for the external air coming in through the window of the room and causing trouble. The staff brought a blanket, but I was sorry without making an effort to prevent the cold as much as possible. It was full on the day. I was guiding if there were other vacant rooms, but I was sorry that there were no other vacant rooms. It makes me feel uncomfortable on your trip to Osaka, and I feel really painful. In reflection, we will provide more comfortable space. We apologize deeply.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
quite_particular wrote a review Sep 2018
Glasgow116 contributions95 helpful votes
Very spacious and nicely decorated rooms at this hotel. We had two double beds in our room, as well as an L-shaped sofa to relax on. The decor was tasteful and the bathroom was so luxurious! It was the kind of hotel room you enjoy spending time relaxing in, but of course being in Japan with so much to see and do, you don't do a lot of that, especially not when you're as conveniently located for Dotonburi as you are in this hotel.
We had breakfast included in our rate, and it was served in the cafe bar at the front of the hotel. Impeccably presented and delicious, it was Japanese style, and a really good start to your day. We also had a free drink included in our room rate every evening in the same bar, it was a nice relaxing end to the day to do that.
Special mention for the staff who were lovely, and who arranged our luggage transfer back to Tokyo for us. We were going on to a ryokan in Hakone and didn't want to trundle big wheelie cases on the ropeway, so we sent our cases back to the hotel we were staying at in Tokyo a couple of nights later, and packed overnight rucksacks for our trip to the ryokan. This service was very reasonable price-wise, and reliable - our cases were waiting for us when we got there a couple of nights later. Would definitely recommend using this service to make your life easier.
One thing I would recommend is making sure you have the address and phone number of the hotel with you the first time you go to find it. The streets are maze-like and we (predictably) got lost when we came out of the metro. We felt slightly better about this when the taxi we flagged couldn't find it either, and our driver ended up phoning the hotel reception for directions. Once checked in and with the hotel staff's advice, turned out we were much nearer another Metro station so we found it easy to get about after that - it was just the first time getting there that we struggled.
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Date of stay: October 2017Trip type: Travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from THEGrandeeH, お客様担当マネージャー at Hotel The Grandee
Responded 7 Oct 2018
Thank you for giving us nice comments! It was nice to like the design of the room. I am glad to relax slowly in the sofa and bathroom. It is about 10 minutes on foot to Dotonbori and it is a very convenient location for Osaka sightseeing. Besides breakfast, it is more than anything else to take advantage of cafe time to bar time. Thank you for praising our staff's response. You visited Hakone and Tokyo, too. I am glad that you enjoyed traveling in Japan comfortably. As you say, the hotel is in a slightly confusing position of Shinsaibashi. We recommend that you come after checking the route from the station to the hotel in advance. I am sorry for being in a confusing place. Occasionally occasionally a taxi driver does not know the presence of the hotel. Thank you for your high appreciation despite being dissatisfied. I am happy to come to the hotel when I come to Japan again. I am looking forward to seeing you again next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kaybar007 wrote a review Apr 2018
London63 contributions39 helpful votes
We're a family of four and we had two premium twin rooms on the 2nd floor which meant a total of FOUR double beds (one each, what bliss!). The rooms are enormous by Japanese standards with a sofa, a wet room complete with spa tub (big enough for two), separate toilet and a mini kitchenette inside a wardrobe incase you need a microwave, fridge or espresso (4 pods supplied daily).

There's minimal natural light as the hotel is sandwiched between two other buildings but the in-room lighting is fine and you can guarantee a quality sleep. The TV was HUGE with on demand movies, but we didn't spend any time watching these as there was so much to see and do in Osaka.

Would definitely recommend this hotel and would happily stay here again. All the staff were super lovely and helpful. There's a lounge bar at the front and guests get a free drink or two each evening throughout your stay, nice touch. So many bars and restaurants within walking distance - and of course the shopping nearby is unbeatable.
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Date of stay: April 2018Trip type: Travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from THE Grandee H, お客様担当マネージャー at Hotel The Grandee
Responded 16 Jun 2018
Dear kaybar007 Thank you for posting! We are very glad that you are pleased. Imagine everyone in the family who is relaxing with a large bed or sofa in the room, and the smile is spilled. Even from other customers, the size of the bathroom is particularly pleasing. Sorry we could not see a good view from the window of the room. However, it was nice to be satisfied with the atmosphere of the lighting in the room. We are pleased that you were satisfied with the location of the drinks service and the hotel, and more than anything, we feel relieved that the staff's response is good. We would like to continue raising the quality of customer service from now on. We are waiting for your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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