Not worth it. The room we booked was Deluxe Spa Seaview (room 442), well yes the room itself inside is exactly as pictured, except for the seaview part. And that the balcony is kinda shared. There is a shared 'window/glass wall' that has wooden blinds that divides our balcony from another person's, so while you have your hot tub people can see through the crack in the 'wall', and not sure how the wooden blinds are locked. It's pretty uncomfortable. For the view, I look over the concrete top of one of the restaurants/fitness center/spa, and also a lot of the view is onto another room's corner balcony and it blocks the seaview. It is the furthest you can get away from the beach (it backs onto a mountain), so I can see some sea but I would not say it's a great view, especially for the price. Our room has little things like the makeup mirror is broken, and one pillowcase has what looks like a smudge of makeup and dried blood spots in it. They do a nice turn down service, and I guess they usually give a local fruit and we got a note about it with cutlery but no fruit. There was yelling and shouting coming from below my room, and I went to see what happened, and there was a staff member there with an extremely rude Australian family of 4 with children yelling and the (seemingly drunken) parents yelling obscenely and rudely at me when I asked him why this was happening. Staff did nothing. Not the resorts fault that people are rude, but people who have the luxury of travelling (especially to nice resorts) should be considerate of others. Now, I do believe it was the resort's fault not to do anything such as ask them to stop yelling and being rude or maybe even move my room. Prices are also way over-inflated here. Yes, Phuket is more expensive than other parts of Thailand because its so touristic, but a bottle of large water here is 230THB. I have been to various places in Thailand more than 6 times, including to Phuket previously. Unfortunately, I would not recommend this resort. There are many, just as nice places for much less, with friendly people and nice views you should go to instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from CPBR-QualityManager, Manager at Centara Grand Beach Resort Phuket
Responded 13 Feb 2020
Dear TravelGirl_Foodie, Thank you for staying with us and for taking the time to share your experience with us and fellow travellers. We are sorry to read your disappointment. Your feedback has been noted and shared with our team for improvement. For future guests, I would like to clarify your points raised. The connecting door is made of metal and is locked on both sides. To be sure, I checked your room (442) if you would have been able to see next doors guest. I can confirm that it is impossible. The case where you saw a guest yelling our employee followed the correct procedure and called our security team to calm down the situation, which happened, the situation was de-escalated. Furthermore, it is correct that a large bottle of imported water is sold at 230 THB, on the other hand, we provide complimentary bottled water in the rooms, and our local drinking water is sold at 60 THB per bottle. We hope that you have enjoyed your holiday in Phuket and wish to welcome you back to the Land of Smiles during a future holiday. Kind Regards, Mathieu
This response is the subjective opinion of the management representative and not of TripAdvisor LLC