Absolutely wonderful stay. The lodge was perfection and the location!
This was meant to be a romantic stay for me and my fiancé, to investigate the sites suitability for our wedding guests next year.
Upon check in I was handed the keys, having paid the full price for the room and the security deposit the night before. Everything was checked and cleared, we had an amazing night!
It was only after 10 days of chasing the return of the deposit and MULTIPLE calls to and from the site, that progress was made. The attitude of Oliver, (management) was absolutely appalling, as he scrutinised every transaction in my personal bank statement, telling me over and over again that I had to PROVE my security deposit was paid to them and repeatedly telling me I was wrong and he was right. I was a liar effectively. He also took no responsibility for his staff members and their many promises to call back and investigate.
Upon his investigation to their private payment company, he decided that actually I was correct and they owed me my security deposit back. Maybe if it was a smaller amount of money I wouldn’t have been so persistent, but it was £150 (the same amount as a stay at Catgill) He made a big point that this external company were going to send me a ‘big apology‘ when really I think the apology should have come directly from him! There was no mention of any sort of compensation, no offers for a discounted stay to change my now jaded opinion of them. It was more like ‘oh actually you’re right we do owe you money and have a great day!’
I’ve been left feeling very disappointed, disheartened and untrusting of Catgill farm. I’d suggest now to any previous customers to throughly check their bank statements as Catgill might well have taken money without your consent also.
We stayed over the weekend & had a lovely time with amazing views from our tent! There's ample room to park your car. We even had a visit from a duck which is very friendly & plays football too! Would definitely recommend Catgill.
Hadn't been camping for quite a few years now and was nervous about Covid, but this campsite was just fabulous. Lovely pitches, lovely views, super-friendly staff, plenty of clean toilets and such a well thought-out queuing system for the wash-up room and showers. Plenty of firebaskets for hire and endless logs for sale. Not sure if the highlight of our stay was the coffee shop with to-die-for pains au chocolat and croissants served warm out of the oven every morning or the resident lone camp duck, whose 'ferocious' quack could be heard coming out of the darkness at night time. My only regret was that I didn't have young children with me as this campsite was an absolute joy for young children who could roam freely and safely.
I've heard a lot of good things about this campsite, so perhaps I came with too high expectations and was unfortunately left disappointed.
The campsite itself was very crowded. If this is what it's like with social distancing I wouldn't recommend going in "normal times." There were mixed messages about the need for face masks (you needed them for one shower/ toilet block but not the other...) and I was concerned about the lack of cleaning. The shared facilities only seemed to be done once a day - I stayed at another site in the Lakes where they were wiping down "touch points" at least once an hour...
There was only ever one person on check-in duty/ general enquiries/ hiring out fire pits. Hence we got a rushed check in which led to confusion and I think this is why people weren't aware of the Campsites covid-rules.
We were unfortunate with the weather and everywhere was extremely muddy. I've been on some campsites where they've put straw down to help with walk ways etc but nothing was done on this site which left the main pathways fairly slippy and dangerous.
As other people have noted, the car park area is a disaster. It's quite hilly, and so with added wet weather getting to the higher grass to park is near on impossible. There also isn't enough room for all the pitches, and I saw some campervans having to camp on the tarmac area as the grass was too muddy to enter and exit.
Fire pit hire is a nice touch, and definitely helped keeping warm. And it's a good location for Bolton Abbey etc but I can't say I'm eager to go back.
A lovely drive through the countryside to get to catgill Camping and glamping timber pods only twenty minutes from Ilkley for the nearest supermarket tesco and petrol station Texacon that is down the road. The camping field is on your right as you get in and the glamping pods where i stayed with five friends is passed reception. I had to carry my bags up the hill which was slightly steep but the pods were lovely there was two bunk beds a double bed and a double sofa bed and toilets inside as well as outside with showers are all covid 19 secure and guidline permitted .It has a hot tub that you had to heat with wood and fire which takes a few hours to heat when you first start but absolutely glorious sat in the hot tub with the view of the hills in the background it was very quiet. Even though it rained it didn't stop us staying in the hot tub whilst it rained as the temperature was lovely and hot it never put us off. Inside wae lovely and cosy with a TV and table to eat and play games . It has plus sockets that came in handy when we are all girls. There is a tree swing for kids to play on in the field. We had a lovely walk around bolton abbey that has been covid 19 secured and cornered off for peoples safety and allows correct 2metre distances 1metre if necessary . The glamping reception allows you to purchase fire wood for £30 or kinling wood for £12 and fire lighters for £2. There is a coffee shop on the complex and in the town the tea room very good for price and lovely food and a twenty minute walk to the devonshire arms brasserie and bar which served amazing food (beetroot starter, duck leg main and chocolate mousse for desserts (picture attached).
I am looking to book again .2020 already booked up as it's so relaxing .