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Pacific Island Air Questions & Answers

Hi All,

Looking to book with PIA in September but I've been trying to get the answer to a few questions but with the time difference of 12 hours process is slow and some of the questions I've asked have been missed adding to the delay so figured I'd reach out :)

We are staying on the mainline for about a week and the Westin and then looking to take a combo flight out to Tokoriki island resort

I understand the helicopter has a luggage allowance of 15kg pp which given we are on a 2 week holiday we will of course have more than 15kg to travel with.

So my current questions are:

Are we able to take one bag of 30kg and leave the remaining luggage with PIA - And is it secure?

Do PIA offer a free transfer from Westin resort to the departure?

Where does the seaplane land on it's return and from there how would we get back to collect our bag?

and lastly

Where are PIA based as once we land back we'll need to head to Nadi international airport

Many Thanks

Ryan

over a year ago Answer

7 answers

Attraction representative
Alison F
Christchurch, New Zealand
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Hi all, I am the marketing manager for PIA.

Ryan, could you please send me your booking ref number so that I can get a good handle on your requests.

The Westin will be able to steer you in the direction of transport to the airport, possibly a taxi is the best. PIA do not offer FOC transfers for this flight.

30kg in one bag is too much. best to divide into 2 bags if possible please. Seaplanes and Helicopters both depart from the airport, helicopters also depart from Denarau so you can choose which place you want to depart from. Sound like the airport is the best option for you so that you can leave the bags in the airport lockers. I would not leave bags with a random person even a staff member of ours. Not that I am worried it will be stolen but if something goes wrong we do not want the responsibility.

I hope this answers your questions and sorry for the long delays in getting them! I will pass on your comments.

best wishes Ali

over a year ago
Christchurch, New Zealand
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H Ryan,

We used the seaplane in March to fly from Nadi to the Yasawa Islands. My husband & I each had a suitcase weighing up to 20kg and this was fine. (We were individually weighed as well) I wouldn't like to take 1 bag @ 30kg as lifting it on and off the seaplane could be quite heavy although the staff tend to do most of the lifting you would still need to get the luggage from the "cargo area" of the plane to the door. The PIA terminal is based at the end of the International terminal near the domestic end - an easy short walk under cover.

The seaplane lands on the tarmac at Nadi airport.

over a year ago
Sydney, Australia
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Hi there,

We were a family of five on the seaplane going to Castaway Island. We each had a suitcase with a weeks clothing. We were individually weighted as was our luggage. From past experience they don't tend to book more than one family on each seaplane trip so I don't think you would have a problem taking all the luggage. The PIA is situated at the end of the International Airport (walking distance). Try sending them an email directly, they were very helpful when we had questions.

over a year ago
Newcastle, Australia
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We only did a scenic helicopter flight which picked us up on Denarau island at the edge of the golf course ,they also weighed us and some suitcases that other people had.

I found emailing them was good and their web site had a lot of useful info but it might be best for your answers to work out the time and give PIA a call.

I needed to do this to change dates and they were easy to talk to and very helpful

Hope you have a great holiday

over a year ago
Orange, Australia
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I'm sorry you're having trouble getting the answers you need. On my holiday to Fiji, I flew with PIA by helicopter, not seaplane. They weighed everything (including me being large) and I still made it on the helicopter. I had done some major shopping at the resort island I stayed at and was lucky to have a helicopter return with only 2 others on it, so all our luggage was fine. The PIA helicopter base is right next to Nadi airport and having difficulty walking due to arthritis, I can tell you it isn't a very long walk from PIA to the international terminal. Perhaps there are airport lockers at Nadi that will help you with excess luggage. (You could always post back your used laundry to lighten your load when you leave Westin!) I don't know if PIA have transfers from the hotels but perhaps Westin have them to the airport, as most hotels would. I'm sorry I don't know where the seaplane base is but perhaps if you contact the Tokoriki resort, they will have all the information you need because the islands rely so much on the helicopters, seaplanes and boats for their customers. I still remember Fiji time is "slowly, slowly", so relax and have a wonderful, beautiful holiday. I know I did.

over a year ago
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Hi Alison F,

Thanks for your message - I'm unable to access your profiles to send you a message - Could you please sent me one so I can reply with the required details?

Thanks

Ryan

over a year ago
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Thanks both - That's helped with 2 of the questions :) I'm trying to keep the transfer a surprise from my other half so calling them at 9/10 pm isn't really an option :)

over a year ago
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