Gregmonu, thanks for your response to my post.
My partner never said “heeee.” You asked him if the meal was cooked ok, and he said “no”. You didn’t show any interest in asking any more questions, so he left. Since you have asked now, the bacon was overcooked, and the baked beans did not taste like baked beans. Your menu did not provide for a traditional Australian big breakfast, and so it was necessary for him to buy add-ons to try and make one up, which made it more expensive than other restaurants in Palm Cove. He had a big breakfast at a different restaurant in Palm Cove each day we stayed there, and all of the other restaurants produced meals which tasted better, and provided better value for money. He didn't enjoy his brunch, few hours later, we ate again in another place which made us totally happy and content.
We found all the staff at the Rising Sun very friendly and approachable. This and Vivo were the 2 best restaurants on the strip. My advice is try it, the food wont disappoint.
You catered 78 tables of customers on that day, my boyfriend dealt with only one of your staff. If there is any discrepancy between your words and his words, I tend to believe his memory might be more accurate and authentic. How do you exactly whom he is and what he said among 78 tables of people? If you do have great memory, do you recall a scenario that he didn't touch the baked beans at all? He finished his dinner with those beans remaining the same as how it was served. Your staff collected his finished plate and didn't bother to find out why he would not eat the beans. If you are still aware of this detail, have you checked your chef what's wrong with the beans? If you know your chef well, then why do you allow him to cook the meal that customer refused to eat and still defend for him?
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