Wow, stating that this company is top understatement. We did our SSI Open Water Diving certification with Whitetip Port Denarau. This is certainly one of the best customer service I have ever experienced in my travel adventures, and I have been to a few countries in the world. This company really focusses on making their customers happy and go out of their way to make this happen. The diving course for both my partner and myself was planned to take place over 3 days of diving since we had finished the E-Learning online before setting off to Fiji. Unfortunately, I had picked up a bug the week before leaving for Fiji while swimming at an Australian pool in Melbourne. I went through the first day of diving with some stomach problems and when I got up the next morning that particular bug had created havoc in my body and I wisely cancelled that 2nd day of the course. I was thinking that's my money gone. Not so with company. Andrew one of the owners of Whitetip just moved up my schedule until I felt better and added a rest day between our dives while my partner kept going. After a tip from another diver I started taking Ginger and I almost immediately started feeling better, which allowed to get back onto the course.
Our diving instructor Seta, a very friendly and experienced diving instructor took his time with us (2 to 1 config) to explain everything to us in a calm and informative way. He kindly would repeat every instruction until we got the hang of it. After the intro he took us diving and constantly told (with diving hand signals) us how to execute the required exercises as per SSI and asked us to repeat them. Back on board, he went over the things we could improve on and he repeated everything on our second dive. After 3 days we were certified as an Open Water Diver.
A bit more about the companies customer service.
Andrew picked us up every morning from our hotel (Denarau Island) and returned us at the end of the day as well.
The other crew on the boat were fantastic as well, helping us with setting up and instructing us how to set up the diving equipment, constantly looking after us.
Also the staff at the reception were fantastic and always good for a smile and a laugh. Thanks Andy.
If anyone wants to become an Open Water Diver or get better, book a holiday in Fiji and use Whitetip Adventures. You cannot go wrong, they take the time for you and even if you want to go snorkeling or you are already certified, one can go with them as well.
On our third day we encountered huge, beautiful turtles. An extra bonus.
I didn't get anything for free to write this review. When it comes to customer service I expect the highest but Whitetip exceeded my expectations and this is rare in this world.
Thank you to the whole team to succesfully manage to make me succeed the required SSI diving requirements as an old coot of 69 years of age.
Ed and Angela