1) Extreme negligence of security protocols that must be associated with a helicopter ride. I have been in a helicopter ride before and had a 180 degree opposite experience . There was no briefing provided on security measures. As soon as the aircraft landed, and without any notice or instructions, as the helicopter blades were running on full sound, the owner rushed to us and started to pull us down us and yelled at us saying, this is an expensive headset( as if we had not paid for our ride). He had the audacity to push and hit me on the knee as well, showing no respect for the fact that I had paid for the ride.
2) Continuing with the already worst customer service as abusing, pushing and disrespecting customers who are paying you is utterly shameful, unthankful and disgusting - Later on the owner started to snatch the old and dysfunctional safety belts from us and started to push us. The pilot was pointing fingers asking us to get out of the place as soon as possible . I have never seen such a frustrated and low class business owner and staff. When we highlighted that we can take the belt out ourselves and he should provide a clear communication, he started abusing us and using the f* word which seems to show the mentality and class associated with this business employees and owner himself.
3) Extremely poor condition of office and helicopter equipment. The office is run by a bunch of rude and unprofessional people. The men’s toilet was very unhygienic(and stinky) and located almost inside the office
4) The helicopter didn’t even go near any landmark(statue of liberty was very very far from sight), and was showing the shipyard/junkyard for the most part. Communication skill of the pilot was not impressive(he spoke almost nothing) and there was a constant disturbance on the line where multiple cross chat from other helicopters was audible
I do want to highlight that as we started to leave the desolate place where this dangerous business was located, I felt so threatened for me and family that I had to call the cops, following which a report case got created.
Despite being the worst helicopter business in New York, due to the high influx of tourists in New York who want to experience a helicopter ride this place may still be getting some business but I would highly recommend for you and your family’s safety to stay far away from this place. The owner is clearly not in a position to operate a serious business such as a helicopter tour, which among all needs an owner with sound mental health who cares for safety and experience of their customers and society.