I thought there was four simple things that could be better without costing the organisers anything:
(1) Have music from the time customers arrive - we're all there at 6:30pm for a party, but music didn't start until 8pm in the carriages. There was some mellow music on the platform that couldn't be heard in most places - not good enough. Crank it up and get the party started, even if it's just recorded music to begin with!
(2) Everyone wants a drink when they arrive, because they are in a festive spirit. Yet the dills selling drinks only had one electronic payment machine. You've got 50 people wanting a drink at once, plenty of staff, but only able to process one transaction at a time between them. Surely just buy some additional Eftpos machines to help serve people quicker and generate more sales.
(3) We started in Carriage A and had the two squashy seats at the back, because the rest of the carriage was full. But we were closest to the exit, so were able to get good seats when we changed to Carriages B & C. When we changed to Carriage D, there was literally not enough seats. My wife and I had to share one, and others had to stand up. It wasn't safe, it was uncomfortable and it was annoying. Just disperse the passengers more evenly between carriages - it's not rocket science.
(4) By the third carriage we'd all had plenty of drinks and were all fired up in Carriage C, having a rocking good time (great 4 piece band on Saturday 25th January 2025), dancing and swaying. When we then changed to Carriage D, we were all totally rocking and ready to party, but the band in Carriage D were way too mellow and most of the carriage stayed seated, waiting for the next song to hopefully be better, itching to get up, just waiting for the music to ignite us. So unfortunately when we were all ready for a crescendo, it was a bit of a deflating note and anti-climax to finish the trip on. I think the band in Carriage D were ok but just needed to pick a different song list to suit the mood at the end of the night.
But overall the Blues Train concept is fantastic, the performers in Carriage A & C were brilliant, the train is novel and fun, the view at the start is really pretty, the food is well executed given the limitations, the alcohol was reasonably priced, the tickets were good value and it was a fun night.