Easy to find the pier and the queue for our departure was managed well. we left from Tsim Sha Tsui Pier 1. Our departure time was 7.30pm but we lined up areound 6.45pm and were about 8th in line then. They line up pretty early.
The pier can be crowded we were lucky we walked down the night before so we knew where to go.
On board you need to move fast to secure your seat, we chose seats on the deck, comfy seats and a table with a drinks holder so you could put it down without risk of it falling over.
A lovely trip on the water lots to see and photo opportunities. my husband had beer, which was cold, so all good - served quickly and chilled.
We liked the laser show but it is a but underwhelming compared to all the hype that comes with it. The lights and displays the hotels put on were good, can understand why its not more spectacular, but its a shame they don't tell you the earlier boat ride had a drone display, we were lucky to see it while standing waiting for the boat to come and pick us up.
In any case, we were happy with the boat trip, cool breeze and just enjoying the moment.
There are plenty of people to help you disembark.
We bought tickets direct.
Would definitely do it again.