This is awesome!
I had a mix up with tours and had originally booked another tour. However I was contacted by a separate tour operator who thought I was going on his trip as he did not know I was rejected from that trip since I was a Solo Traveler. This was figured out the morning I was supposed to leave for my prior trip and I was told by the separate tour operator to "just go back on my original tour". Though this was 30 min before I was supposed to catch the ferry! :(
As such I called Anand Tours (company I had originally booked with), spoke with Eve and she took care of EVERYTHING! She was super understanding, helpful, and didn't hesitate to rebook me on this tour the next day because the other tour I had originally booked was full.
The next day I walked off the ferry on Waiheke Island to discover my happy cheerful tour guide waiting to take me on the tour! Everything was PERFECT and our tour guide was phenomenal! Wine and food were delicious and I cannot recommend Anand Tours enough! Will definitely book again when I return to NZ!