As the only excursion we pre-booked for our New Zealand cruise, we had high hopes for a great day our whole family of five (including teenagers and a young adult) would enjoy. Stephen met us at the designated time as soon as we got off the ship, and his service from that moment until he dropped us off again 7 or so hours later was excellent. As we were his only booking for the day we virtually had a private driver and tour guide for the day. Nothing was overlooked - he supplied us with bottled water, home packed snacks (including fresh fruit, savory snacks and his wife's home made gluten free brownies that we devoured on the picnic tables at Hobbiton!) Stephen showed us some scenic sights along the way, and on return, offered to take family photographs, had sunscreen and hand sanitiser for our use, and really had thought of everything we could need or want on a day out in Tauranga and Hobbiton. His friendly nature, as well as the little insights and information of the region, made for a relaxed and interesting journey. You also got the feeling that he was interested in who we were as people. Stephen also gave us space to enjoy each site on our own, and was not intrusive. Luckily he was not offended when our teens took a nap along the journey, and he made sure they all had access to the wi-fi in the van as well. Hobbiton itself was fabulous, the attention to detail, tour guide, and whole experience was memorable, whether or not you are a LOTR fan or not. I highly recommend if you are looking for a shore tour, or holidaying in the area that you book through Adventure & Cultural Tours, Bay of Plenty. Stephen even gave us a few recommendations for a self guided day in Auckland which we would not have otherwise thought to visit, and they were a hit with the family as well - thank you Stephen. Frodo has made it into our family photo album of NZ!