Pick-up was smooth . Bright colored vans helped for identification.
Communication prior to our event was clear and professional.
There is a sales upgrade pitch upon arrival. 50ish pp. 6 instead of 3 zip lines and 2xs longer atv. Unlimited tacos, water, alcohol. Private changing area and lockers included.
Smaller group for cenote and all other activities.
We upgraded....was it worth it?
Maybe
Cons: we didn't see the size of the other groups, so I'm not sure if ours was smaller or not. They only had Coca-Cola (not even light) for little kids who had to pay the upgrade....It was not worth that....and we didn't drink alcohol. So that was not good.
The transfers..pick up spot was clear and van easy to spot bc it has animal print. The driver was great. But we were an hour going and almost 2 at drop off bc they had to make other stops as well. But that is the nature of the beast, I guess.
Pros
The organization was incredible. Smooth fast check-in, all events operated as a well-oiled machine. Activities were fun, safe, and moved rapidly. No backup in lines. Tour operators were professional fun and knew were safely is required.
At the end, another sales pitch for pictures. They are VERY good pictures. It's p/p in your group. We got 143 pictures of our party of 6 for about 150 usd. They transfer to your phone immediately. THAT upgrade is definitely worth it since you could never get those yourself and can not safely take a phone or camera on the activities.
Lalo and his crew were fantastic!!
TIP
A previous review said to wear leggings. VERY good tip. In the ATV, when you race through water, it spits back out of the engine at ankles and even thighs HOT. My husband got scalded on his ankle and calf. Red for an hour after, not long-lasting but uncomfortable at the time.
Overall...DO it!